Records Specialist Front Desk
Resume:
Kimberly Parker
Bothell, WA *****
*********************@***********.***
Ambitious and dependable healthcare professional with over 28 years of exceptional customer service, 11 of those years being in the medical field. Excelling in patient care and leadership, proficiency in office administrations skills, prioritization needs, regulatory compliance, team collaboration, effective communications, fostering business relationships and achieving successful outcomes. Competent in Windows based products, multiple hospital EMR, ADT and Revenue Cycle systems and navigating payer websites.
Work Experience
Customer Service Liaison/Patient financial Services Evergreen Heathcare - Kirkland, WA
November 2020 to Present
• Assisted customers with a warm and professional attitude
• Processed Customer payments
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Verified insurance benefits and explained details to patients. Admitting Coordinator
EvergreenHealth Monroe
September 2017 to Present
Supervised over 20 Patient Registration Specialists including ER Admitting, Outpatient, Surgery Admitting and Insurance Verification.
Constructed and maintained a 24 hour a day work schedule for entire department.
Proficiently created department processes.
Maintained Kronos, department time keeping.
Liaison between Admitting staff and Manger.
Successfully assisted in developing and maintaining auditing system, Accu Reg.
Coached Registrars in daily procedures and insurance notification. EvergreenHealth Monroe - Monroe, WA
June 2012 to Present
Admitting Department Lead
September 2014 to September 2017
Accurately registered outpatient and surgery patients.
Assisted in creating duplicate medical record recovery process.
Managed contracted outpatient facility, Fairfax, patient accounts.
Filled in, wherever needed, for vacation/sick calls. Patient Registration Specialist
June 2012 to September 2014
Precisely registered ER and Ancillary patients.
Verified Insurance on payer websites
Successfully collected copays as required.
Communicated with both patients and nursing staff.
Professionally answered multi line phone system.
Compliant with HIPAA
Medical Records Specialist
NorthWest Spine & Sport - Monroe, WA
September 2008 to December 2011
Accurately prepared patient charts
Obtained all communications from the patients related visits.
Processed all incoming/outgoing mail.
Communicated with the other NWSSP locations to manager and transport patient charts.
Provided support to the front desk and Medical Assistants. Front desk Coordinator and Scheduling
Cascade Animal Clinic - Monroe, WA
November 2004 to September 2008
Professionally answered multi line phone system.
Scheduled patients.
Registered patient accounts.
Processed patient billing, collecting payments.
Prepared patient charts, filing other correspondence. Education
High school or equivalent
Skills
• Live Chat
• Kronos
• Auditing
• Insurance Verification
• Multi-line Phone Systems
• Medical Billing
• EMR Systems
• HIPAA
• Medical Scheduling
• Epic
• Quality Assurance
• Medical Office Experience
• ICD-10
• Employee Orientation
• Clerical Experience
• Medical Records
• Accounts Receivable
• Office Management
• Phone Etiquette
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