Customer Service Bar Manager

Jඎඅ ൺ Kൾඅඅൾඒ

Duluth, GA ***** 678-***-**** **************@*****.***

Striving to grow within a company to better myself and bring my skills to a company to help improve when needed. growing with in a company will help me with a career not just a job. Well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as restaurant management. Successful at building relationships with customers to increase likelihood of repeat business. Maintaining standards

Refunds and exchanges

Budget and records management

Bagging and packaging

Cost reduction and budgeting

Labor and delivery support

Loading and unloading processes

Facility and equipment maintenance

Trial preparation understanding

Vulnerability and risk assessment

Contracting policies and regulations

Claims investigation and research

Food safety standards

Legal standards

Unpacking merchandise

Safety program understanding

Quality Standards

Tile and grout care

Server and Bartender, 04/2019 to Current

Julicy Crab – Duluth, GA

Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags. Kitchen and Bar Manager, 04/2012 to 02/2019

Tacomac – Alphretta, GA

Kept alcoholic beverages well-stocked and organized to meet expected demands. Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.

Assisted servers with specialty drinks orders by preparing on-demand items without delay. Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.

Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.

Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests Ast Manager, 04/2004 to 07/2007

Shell – Canton, GA

Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.

Trained team members in successful strategies to meet operational and sales targets. GED: 06/2004

Cherokee High School - Canton, GA

I read to inform myself, and learn .

Eൽඎർൺඍ ඈඇ

Rൾൺൽ ඇ ඍඈ අൾൺඋඇ

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