Mortgage Underwriter Customer Service
Resume:
Lewis Masawi
I am a hard worker willing to work in a fast and growing environment.
Dallas, TX 75287
*****.*****@*****.***
Authorized to work in the US for any employer
Work Experience
Accounts Receivable Specialist
Omnitracs, LLC - Dallas, TX
May 2021 to October 2022
• Maintain bookkeeping databases and spreadsheets, updating information as needed
• Communicate with previous clients and customers to request payment and arrange payment plans
• Collect payment from customers and accurately record it into the system
• Create reports and balance sheets that document overall profits and losses
• Update client accounts based on payment or contact information Repo Customer Service Associate
CapitalOne Auto Finance
July 2018 to March 2021
• Negotiate with delinquent customers to help set up payment arrangements
• Help customers stay in their cars
• Educate and inform customers about simple interest loans
• Assign accounts out for repo
• Escalate calls when necessary
• Communicate with towing agencies frequently to avoid repo reversals.
• Take payments from delinquent customers and help them get current using good negotiating skills Customer Service Rep
CMI Group - Dallas, TX
June 2017 to May 2018
• Help assist customers in resolving their past due to cable television service accounts.
• Negotiating payment arrangements on past due amounts.
• Preserve/enhance our client's reputation by maintaining high customer service and empathetic focus on our collection approach
• Follow established CMI policies, procedures, and training guidelines.
• Meet call center goals and productivity standards
• Establish payment arrangements with a sense of urgency and set deadlines
• Serve as an active member of the team contributing to a positive work environment
• Preserve the confidentiality and security of sensitive information
• Assist in special projects as requested
Mortgage Underwriter
Preferred Home Loans - Dallas, TX
December 2015 to April 2017
• Reviewed borrowers creditworthiness and ability to repay.
• Reviewed Appraisals and BPOs for property values.
• Assessed Risk factors when making loan decisions and conditions.
• Analyzed income using Paystubs, Tax Returns, and W-2 statements.
• Reviewed tax returns, bank statements, and other assets.
• Trained and assisted co-workers with process and procedures.
• Utilized DU/LP/DO underwriting systems and the client's proprietary systems.
• Underwriting for both Retail and Wholesale.
• Interacted with LO, LP, and clients daily
• Reviewed Jumbo loans
Junior Underwriter
Preferred Home Loans - Dallas, TX
November 2014 to December 2015
• Reviewed applicants' documents that were sent to the lender and analyzed whether the applicants were a suitable risk to take on.
• Analyzed borrowers' monthly expenses and debt obligations.
• Modern analysis of a customer's situation to determine the best product for the customer.
• Analyzed transactions to ensure they were in compliance with investor guidelines.
• Cleared any conditions needed prior to preparing loans for closing document preparation.
• Review loan documentation for accuracy and completeness to ensure compliance with company and investor guidelines.
Education
Bachelor's degree in Psychology
Rhodes University
Skills
• Underwriting
• Salesforce
• Accounting
• Oracle
• Tax experience
• Fair Housing regulations
• Business analysis
• Credit analysis
• Oracle EBS
• Loan origination
• Accounts payable
• Bookkeeping
• Accounts receivable
• Property management
• Customer service
• Loan officer experience
• Account management
• Databases
• Negotiation
• Jira
• Microsoft Excel
• Quality Assurance
• Pivot tables
• Tableau
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