Call Center Service Representative
Resume:
ELIZABETH
CAMACK
Chsterlizationservices@outloo
kcom
SKILLS.
Call Genter Operations
Call Documentation
Good Listening Skills
Call Controlling
Hipaa compliant
EDUCATION
‘Community College of Denver
Denver, CO * 01/2011
‘Some College: Business Law
Q
PROFESSIONAL SUMMARY
am a Professional Call Center Customer Service Representative
committed to providing courteous, prompt, detailed and accurate
‘support. Experience managing outbound and inbound calls and handling
emergency issues with patience. am big on client confidential and the
caller knowing itis a safe space.
WORK HISTORY
Vha Office Of Community Care - Call Center Customer Service
Representative
Denver, CO + 09/2020- Current
Helped large volume of customers every day with positive attitude and
focus on customer satisfaction
Adhered to company policies and scripts to consistently achieve call
time and quality standards,
Documented and detailed calls and complaints using call center's
CRM database.
Researched issues through identification of similar past problems and
recommended most appropriate solution.
Personal Home Care Plus - Caregiver
Littieton, CO + 10/2017 - 02/2022
Assisted with dressing guidance, grooming, meal preparation and
medication reminders.
Assisted clients with daily living needs to maintain self-esteem and
general wellness,
Built strong relationships with clients to deliver emotional support and
companionship.
Cleaned house, ran errands, managed laundry and completed weekly
grocery shopping.
Engaged patients in meaningful conversation, socialization and
activity while providing personal care assistance.
Colorado Arthritis Center - Medical Records Clerk
Englewood, CO * 09/2011 -06/2016
Maintained patient confidence by keeping patient records information
confidential
Processed medical records requests from outside providers,
‘according to facility, state and federal law.
Maintained patient records in compliance with security regulations.
Uploaded physician progress notes, history and physicals into
electronic medical records.
Assisted with phone calls and booking appointments
Prepared and processed forms for government healthcare programs.
Followed exact procedures for handling transfers and other releases
of medical records.
Contact this candidate