Customer Service Staffing Consultant
Resume:
Mr. Gene C. Rossi
*** * ********* ***** · Rockaway, NJ 07866
*********@*******.***
SUMMARY
Accomplished business professional with 20+ years of experience in recruiting, human resources, sales and customer service. Exceptional team leader with keen ability to motivate staff and develop collaborative culture. Expertise in improving team performance, streamlining business processes and building relationships with internal and external partners.
Work Experience Director of Recruiting November 2005-September 2022 Express Employment Professionals, Parsippany, NJ
Express Employment Professionals is a leading staffing provider in the U.S., Canada, South Africa, Australia, and New Zealand. Express franchises help job seekers find work and help businesses find qualified employees. Founded in 1983, Express annually employs more than half a million people across 850 franchise locations worldwide. The primary goal of the recruiting division was to ensure our offices had a constant pipeline of talent to fill our client’s open requestions, brought in by the sales team, in a timely manner.
• Managed a staff of multiple recruiters across 5 franchised offices in Northern New Jersey, executing a weekly, monthly and quarterly recruiting plan to reach a weekly average placement of 200 contingent employees.
• Partnered with the Director of Sales to achieve a weekly goal of closing 2 to 4 new accounts, per office, adding an additional $250,000 in gross margin per quarter.
• Achieved Circle of Excellence and Chairman’s Club awards 15 consecutive years for achieving over $7,000,000.00 in gross margin yearly.
• Ensured Human Resources Employment laws were followed including I-9 Compliance, EEOC, EOE & Discrimination Laws.
• Facilitated morning and afternoon meetings to outline daily and weekly recruiting and placement goals.
• Ran weekly reports of number of applicants, open positions filled and time to fill positions to coach recruiters and identify areas for improvement.
• Analyzed top recruiting sources to allocate budgets toward sources with the highest ROI.
• Followed Employee Selection Process for applicants including interview, assessments, reference checks, job offers, salary discussions and onboarding.
• Attended job fairs on a regular basis and maintained relationships with local recruiting sources (Colleges, Trade Schools, Social Services, Community Events).
• Conducted employee reviews and assessed performance to recommended salary adjustments.
• Managed OSHA log and workers compensation claims.
• Attended regional Chamber of Commerce events and other networking events. Senior Staffing Consultant July 1999-November 2005 Express Employment Professionals, Parsippany, NJ
• Placed applicants in Professional, Skilled Trade, Office & Warehouse positions based on the needs of the client company and skills of the candidate.
• Coordinated and attended monthly job fairs to discuss employment with graduating students.
• Attended monthly Chamber of Commerce meetings to generate networking opportunities and increase business.
• Performed human resource functions including payroll, interviewing candidates, employee training and testing, employment verifications and problem solving.
• Marketed various product lines and consulting services through phone contact, face to face meetings, direct mail and follow ups.
• Updated Internet job postings and answered e-mail.
• Monitored weekly accounts receivable reports for past-due invoices and contacted delinquent companies for payment.
Direct Marketing/Customer Service September 1997 to July 1999 MC Management, Inc., Whippany, NJ
• Consulted with the marketing department regarding special store and Internet promotions.
• Processed telephone orders for a heavy volume retail and wholesale department.
• Communicated with customers regarding information on products and status of inventory, entered information into an IBM AS 400 database to assess inventory and provide suggestions for alternate items.
• Trained new employees on product lines and the IBM AS 400 system. Education Centenary University-BS in Business Administration, May 2009 Computer Skills Microsoft Office, Prove-IT Applicant Software and Personality Testing, E-Verify, Quest 4 Applicant Tracking System, EMMA Mass E-Mail Platform, Indeed, Career Builder, Zip Recruiter, Linked In.
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