Customer Service Social Media

Samia Portis

Cell: # 713-***-****

***********@*****.***

Summary of Qualifications

●Over 20 years’ experience in Management, A/P, A/R, human resources and Sales

●Mentor employees to deliver quality customer service, develop loyal clientele

●Motivate and Empower Employees to Excel to their Full Potential

●Ability to multi task and perform independently in a fast paced environment

●Organizational skills, punctual, Strong Work Ethic and hardworking

●Quick Learner and desire to learn

●Performance driven, results-oriented, team player, and loyal employee

●Acquisitions and due diligences

Accomplishments

●Increased occupancy from 40% to 90% in less than 7months in a very competitive apartment market.

●Marketing/advertising and event planning.

●Repositioned several properties class from a B to A by overseeing financial aspects of property, managing daily operations, curb appeal and delinquency.

●Worked with the team on staying within budget monthly.

●Maintained 0-1% Delinquency on a monthly basis.

●Reduced delinquency from $65,000 to less than $1,500 within 30 days.

●Rehabilitation on interior and exterior units after a Tropical storm.

Professional Experience

●Managed account balances, postings and calculations to be reconciled, including collections, posting, depositing of all rental payments and evictions of delinquent residents.

●Responsible for AP, and AR accuracy.

●Slashed payroll/benefits administration costs 30% by negotiation pricing and fees, while ensuring the continuation and enhancement of services.

●Develop and implement sales and marketing strategies, work closely with the team.

●Provide outstanding customer service

●Negotiated contracts with Vendors on new construction and Rehabilitation of the interior of units and community.

●Obtain monthly property studies and develop marketing programs to increase traffic.

●Direct and supervise on-site/maintenance associates in all daily functions.

●Organized weekly and monthly resident functions and activities.

●Accurate and timely completions of all daily, weekly and monthly financial and leasing reports.

●Implementing a Lease Renewal retention program to ensure accurate follow-ups.

●Provided professional customer service to residents at multiple locations

Employment History

1st Choice Management Group October 2021-Present

Skywest Airlines March 2021-October 2021

Sagora Senior Living June 2020- December 2020

CWS Apartment Homes October 2014- May 2020

Arcadian Communities August 2013-September 2014

1st Choice Management Group February 2011-August 2013

Gables Residential June 2006-July 2010

Computer Skills

One Site, Resman, Yardi, AMSI, Yeildstar, LRO software programs and ADP, Paylocity, Paycom, Ulti-pro Time Management programs, Proprietary business software, Microsoft office and Social Media

Community Involvement

Social Committee Chairman -2013-2017

Spring Shadows Civic Association

President

Spring Shadows Women’s Club

Education

Business Management/Real Estate Courses

CAM courses (in process to complete)

Contact this candidate