Entry Operator Data

KEOSHA MANGUM

**** ****** ** *** ***• Knightdale, North Carolina 27545 • ********@*****.*** • 919-***-****

SUMMARY OF QUALIFICATIONS

Innovative and results oriented professional. Able to multi-task, perform well under pressure and interact with customers/clients.

Specific Areas of Achievement:

Strong Interpersonal & Intercultural Communication

Clear Oral & Written Communication

Excellent Customer Service and Phone Skills

Technical Skills: Data Entry, Microsoft Office, Internet Explorer, and Various Office Equipment

PROFESSIONAL EXPERIENCE

Triangle Springs Raleigh, NC

Mental Health Outpatient Coordinator 03/18/2018 – 11/11/2020

Holly Hill Hospital Raleigh, NC

Mental Health Technician 12/2017 – 08/2019

H & R Block Raleigh, NC (Seasonal)

Client Service Professional 12/2017 – 2018

SAEBERT CONSTRUCTION Raleigh, NC

Office Assistant 6/2016 – 4/2017 (sched conflict)

N.C. DEPT. OF AGRICULTURE & CONSUMER SERVICES Raleigh, NC

Receptionist / Data Entry Operator 10/2015 – 6/2016 (assignment ended)

ROLES /RESPONSIBILTIES/EXPERIENCE

Current Job Responsibilities/Role

Ensures that office operations and programing in the outpatient department operate efficiently and professionally; as well as outpatient programs are in compliant with all laws, rules and regulations of federal and state licensing agencies, and company’s standards for quality care; supervise the work performance of the non-clinical outpatient staff, and oversees the office processes and procedures to ensure a quality patient experience.

Understands and adheres to hospital compliance plan and code of conduct; respects confidentiality at all times; follows HIPAA guidelines for disclosing information; Adhere to facility, department, corporate, personnel and standard policies and procedures; Treats all patients, visitors, and co-workers with dignity and respect.

Takes initiative to help the team, is flexible when asked to assist in other areas consistently; positive and affirming behavior even when addressing conflict or stressful situations; demonstrates concern for overall team and understands how actions affect others; shows a positive attitude and contributes to maintaining an enjoyable and productive work environment; avoid engagement in any unfavorable behaviors such as rumors, inappropriate conversations, etc.

Responsible for maintaining a clean, safe environment; greets all customers in a positive manner and demonstrates sensitivity to customer’s needs; answers telephone appropriate to department guidelines; provides superior customer service while never crossing therapeutic boundaries; demonstrates ability to listen to patient/customers regarding problematic issues in in a non-defensive manner.

Employee of the month August 2019

Previous Responsibilities/Experience

Maintained a clean and organized office, greet clients, and make them feel welcomed; manager appointments, emails, and multi-line telephone, create file systems, and file client information accordingly; order supplies, replace office essentials, cartridges; handle customer transactions, cash, checks, credit and debit cards using POS system; open and close tax office by specific guidelines every day.

Demonstrated ability to respond and resolve customer’s requests and concerns efficiently. Accurately counted money, responsible for managing office closing at end of each day.

Monitor and document patient behavior every 15 minutes, hold group discussions, attend to patient needs, escort patients around hospital, assist with any codes or elopement situations, responsible for patient assessment and inventory sheets.

Data entry intake for Soil Samples form/information, maintained Soil test data summary for the Agronomic Services – Soil Testing department used for Soil Test Reports. Coverage for Receptionist/telephone/Intake fees paid for testing periodically.

Provide a guest friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of customer service.

EDUCATION

MITCHELL’S ACADEMY September 2016 – June 2017

Cosmetology

WAKEFIELD HIGH SCHOOL 2006 – 2010

High School Diploma

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