Customer Service Office Manager

Hi, I’m

Pamela Allen

Hardworking and passionate over 17 years office management experience with strong organizational skills.

Office Manager Strongsville

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Excellent communication skills with foreman and crew members,vendors and customers. Worked closely with

Ohio department of Family Services and Bureau of Workman's Compensation to benefit employees.

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17 years of professional experience

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Integrity

Waterproofing

Office Manager Co-

owner Integrity

Waterproofing

2005-03 - 2022-07 (17

years & 4 months)

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Proactively communicated with customers

and vendors positively with particular

attention to problem resolution.

Managed office operations for organization

by processing vital documentation,

obtaining insurance verification and

authorization for services.

Created, managed and executed strategic

business plan and communicated company

vision and objectives to motivate crews.

Managed scheduling customer jobs with 3

crews consisting of 4 members each

Handled problematic customers and clients

to assist lower-level employees and

maintain excellent customer service.

Tracked employee attendance and

punctuality, addressing repeat problems

quickly to prevent long-term habits.

Member in good standing with BBB for 17

years.

Angie's List Super Service award 16 years

In Home Daycare

Child Care Provider

1991 - 2005 (14 years)

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Provided a loving,safe, caring environment

for more than 50 children.

Children ranged in age from newborn to

school age

Implemented a variety of activities focusing

on child development

Normandy High

School

High School Diploma

Budget Creation

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Pamela Allen Office Manager Contact me

Income Statements

Professional Relationships

Staff Management

Customer Service

Customer Inquiries

Issue Resolution

Client Relationship Management

Customer Relations

Payroll

Quickbooks

Office Reception

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