Customer Service Assistance
Resume:
Robert L. Biehl Jr.
Palm Bay, Florida 32908
*************@*****.***
Objective: To obtain a position within a growing company with opportunities to utilize my skills as well as learn and develop new skills.
Experience:
Radial Aug. ’17 – Oct. “22
Position: Workforce Scheduling Analyst/ Quality and Analytics Supervisor
Duties: Assisting Operations with real time as well as future scheduling needs. Creating shift bids based on client need. Scheduling trainings, coaching, and time off due to client or agent needs. Completing weekly/daily schedule tests to assist with business needs.
Provided team management while overseeing a team of 40 analysts located in the United States, Belize, the Philippines and India. Completed monthly decks, analytics and overall quality reports for multiple clients that the company supported.
J.P. Morgan Chase/Wingspan July ’11- Aug. ‘17 (Furloughed)
Position: Customer Assistance Specialist III
Duties: Assist borrowers through the modification process, call borrowers requesting
needed documents, take monthly mortgage payments, help assist borrowers with
foreclosure alternatives.
Two Brothers Lawn Service Jan.'07- July '11
Position: Owner
Duties: Handled all duties that are involved in owning your own business including, but not limited to, billing and accounting, marketing, customer service, and lawn care.
Wild Oats Feb.’03 - Jan.‘07
Position: Assistant Grocery Manager
Duties: Handled the ordering of the grocery department, scheduling, stocking, and overall customer service of the grocery department.
Education:
Boyertown H.S. – Boyertown, PA
Academic Diploma
Other skills:
Highly Motivated and Detailed oriented as well as very flexible and reliable.
Able to function smoothly in pressure situation and a fast-paced environment
Strong team player with a result oriented focus and a highly disciplined approach to meeting objectives.
Proven ability to work effectively in a team environment as well as independently
References:
Raul Perez
Radial
Workforce Sr. Scheduling Analyst
Ben Stoltzman
Radial
Program Director Workforce Management
Further references available upon request
Contact this candidate