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Customer Service Control Officer

Location:
Abu Dhabi, United Arab Emirates
Posted:
November 03, 2022

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Resume:

ABDULLA AL SHAWOOSH

Abu Dhabi, U.A.E 971*********

adtb0n@r.postjobfree.com

Personal Details:

Place of Birth:Bahrain Nationality: Bahraini

Gender: Male Civil Status: Married

Managing Director Venus international cargo and logistics solutions

Managing the entire business from sales/operations /logistics and management

Cargo Commercial and Logistics Manager

Accomplished professional and aviation expert with more than 15 years’ experience in logistics and warehouse operations management. Proven track record of success in monitoring flights, developing flexible, cost effective routes, and ensuring staff H&S. Expert at managing marketing activities related to Airline sale and accelerating the business growth. Instrumental in developing new markets and routes that ensure sales budget for passenger. Credited with combining operational performance, achieving KPIs, and objectives, whilst adhering to regulatory compliance Able to execute strategies, resulting in greater customer satisfaction to strengthen business results. Articulate communicator; foster strong relations with customers, peers, and management.

●Logistics & Transportation

●Team Building & Leadership

●Equipment & Resource Planning

●Strategic Planning & Analysis

●Business Development

●Cost Reduction & Revenue Growth

●Key account Management

●Relationship Management

●Staff Health & Safety

●Team Leadership

PROFESSIONAL EXPERIENCE

Managing Director Venus International cargo and Logistics solutions Jan 2021 to date

Etihad Airways

Cargo sales Manager AUH/AAN, Apr/2009 to Mar/2020

Delivered strategic leadership in manging sales and hub operations with a view to achieve business (sales volume & market share) objectives and achieve customer satisfaction. Oversaw passenger/cargo sales & marketing operations; conducting sales promotional activities & new product launches as a part of brand building & market development effort. Performed competitor market analysis for keeping abreast of prevalent market structure and enhancing market penetration.

Key Contributions:

Increased business growth and market share.

Gulf Air

Regional Manager, Apr/2002 to Dec/2007

Monitored all in bound and out bound flights, including leading flights operations providing assistance to passengers and assistance against overbooked/ delayed/ cancelled flights. Led arrival/ departure operations like assisting passengers, dealing with mishandled baggage & raising reports for the baggage claims.Develop and implement region/country cargo business plans, including key accounts, premium products; identifying the revenues and the cost of sales target and Key Performance Indicators for all sales and service activity. Devised a viable regional cargo marketing or business plan in line with the corporate plan, designed to accomplish the cargo objectives. Managed logistics operations to provide timely delivery of consignments involving liaising with regulatory authorities and major airlines ensuring speedy processing & settlement of claims.Monitored the operational condition of the aerodrome to ensure movement areas such as runways, taxiways and aprons are safe and secure for aircraft operation in case of AUH the fug and bird season starts from Nov to end Feb every year which is very difficult operational times.

Key Contributions:

Achieved annual budget of $23M per year.

Secured New air charter business worth $8M for one of the VVip accounts in Abu Dhabi.

Secured Post Mail business for the airline worth more than $3M per year for the airline.

Increased sales revenue by 40%.

Successfully managed staff by gaining their respect and involving them in the decision-making process.

Additional Experience:

Gulf Air – Regional Sales and Operation Manager

HUB and Air side operation Manger to establish AUH HUB for Gulf Traveller

Cargo Sales / Services/Operation Manager – Abu Dhabi / Al Ain

Section Head Cargo/passenger Procedures & Standards HUBs and out stations, based in Bahrain.

Cargo Space Control Officer – Bahrain

Staff Travel Supervisor - Bahrain

EDUCATION & CREDENTIALS

Diploma in English for Business Communication from Pitman, UK

Diploma LCCI from Pitman, Bahrain

Diploma Business English from Business Training Ltd., UK

Professional Training Courses & Certificates:

International Correspondence School UAS;

Elements of Business Success Fundamentals of Business

The Role of Management in business Tools and Trends of the Managerial Trade

Principles of Business-Finance Introduction to Marketing

Management Concepts How to Plan Organize and Control

The Process of Motivation Training, communication and Coordination

Employee Relations Cost Control and work simplification Formulas

DELMON ACADEMY-BAHRAIN:

Business Studies (Diploma)

Marketing Economics Customer relations

Supply Chain Management Warehousing Management and Handling

Cargo Key User Bahrain Airport Services Training Centre

Gulf Air Training Centre:

MS-Windows /world & Excel Total Quality Management

Managing Customer Service Negotiation Skills

Motivation through Performance Management Basic Communication Skills

Basic Cargo Handling Customer First Seminar Garth Sales Agent

Tariff and Ticketing L/1 Tariff and Ticketing L/2



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