Service Representative Worker
Resume:
Nicole Rodriguez
Customer Service Representative
Scranton, PA 18504
***************@*****.***
Willing to relocate to: Scranton, PA - Pittston, PA - Dunmore, PA Authorized to work in the US for any employer
Work Experience
Customer Service Representative
TMG HEALTH - Jessup, PA
August 2016 to Present
Answer inbound calls related to healthcare benefits and claims. Assist the inquirer with benefit information. Document the call in real time describing what was said through out the call. Picker/Packer
Spherion Staffing - Wilkes-Barre, PA
October 2015 to December 2015
Receive, load merchandise arranging items neatly onto multiple trailers
● Prepare merchandise for shipment, including bracing and padding for secure delivery Picker/Packer
Custom Staffing Solutions - Wilkes-Barre, PA
August 2015 to October 2015
Assembled merchandise and boxes
● Inspect inventory visually for damage and verify items to shipping paperwork
● Accurately count and package books neatly on pallets, wrap and label to prepare for distribution Customer Care Advocate (C.S.R.)
Xerox - Moosic, PA
August 2014 to January 2015
Answer inbound calls from customers and healthcare providers to resolve inquiries and/or complaints
● Document sensitive information with speed and accuracy into computer using multiple applications
● Assist with making appointments, locating health care providers, determine patients benefits
● Research claims for adjustments or payment status using medical coding and billing. Painter/Helper
D.L. Kephart Construction - Hunlock Creek, PA
May 2003 to April 2014
Discuss, negotiate, schedule, prepare the project for contract
● Experience with demolition, remodels, new construction of homes, decks, garages, etc.
● Light masonry such as: paved basements and sidewalks
● Disassemble, clean power equipment and work site Food Service Worker
Canteen - VA Medical Center - Wilkes-Barre, PA
November 2009 to February 2013
Prepared, served, and sold a variety of food items to dine in or take out ● Maintained, Operated, and Cleaned work areas, steam tables, grills, ovens, deep fryer
● Chopped, sliced, mixed, and assembled food for sandwiches, salads, and side dishes
● Label/stock/rotated, food products in coolers, freezers, and shelves Bakery Clerk
Price Chopper Supermarkets - Wilkes-Barre, PA
October 2008 to January 2010
Prepare baked goods from scratch following recipes and food safety.
● Package, label, arrange items with pricing and expiry information
● Register sales, take cash and process credit/debit cards Customer Service Representative
JCPenney Catalog - Moosic, PA
September 2006 to December 2006
Seasonal)
● Answer inbound calls
● Place orders using computer
● Document customer information to ensure proper delivery and payment method PA - Retail Sales, Stock, Cashier
Toys R US Wilkes- Barre
August 2004 to December 2004
Receive, open, unpack and price merchandise
● Stock merchandise on sales floor
● Process sales, returns or exchanges through register Education
Northwest Area High School Schickshinny
Skills
CSR, Customer Service, Call Center, Customer Care, Customer Support Assessments
Customer Service Skills — Familiar
December 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/h4pphy-3k-nns68m Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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