Service Agent Customer
Resume:
RICKY PAULI
LAS VEGAS, NV 89101
**********@*****.***
EXPERIENCE
RDI CORPORATION
October 2021 March 2022
Client: United Healthcare Hearing
• Customer service agent. Assisted with both Customer Care and Provider Care. Took calls form Providers and patients to register, verify benefits and assign patients to a practice Using Salesforce (EASE). Also have experience in assisting providers in the provider portal. Knowledgable on where to locate documents (in EASE and Provider Portal) that are needed from the provider to move the process forward to getting the patient hearing aids.
In-Home Supportive Services
February 2015 January 2020
• Assist patient with personal needs such monitoring medication, daily cooking and cleaning, calling and booking doctors appointments, shopping and help with bathing.
West Valley Staffing Group
August 2019 December 2019
Client: Lumasense Technologies
• Test Humidity Calibration levels of cells (tubes) and RMA benches and separate pass and failed products. Also trained to clean and assemble/disassemble cells and printed circuit boards. Also tested 5mm and 3mm discs at 90 degrees Celsius, 40 degrees Celsius and -10 degrees Celsius.
Target San Jose
April 2018 July 2018
• Help with store remodel. Remove merchandise from shelves then restock merchandise to new location.
Richmar & Associates Sunnyvale
October 2017 March 2018
Client: Comtech/Xicom Technologies
• Assemble high power amplifiers for satellite communications.
Staffmark Fremont
January 2017 July 2017
• Client: Hyve Solutions Synnex:: Responsible for preparing and lining racks with cables before loading servers.
SKILLS
• Attention to detail
• Fast learner
• Meet deadlines
• Flexible
• Work independently or as a team
• Multitasking
• Basic computer skills
• Basic Microsoft Office Knowledge
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