Consultant Sales Center Agent
Resume:
Leboelo M. Menyatso–
Phone: Cell: +27-82-864-****
E-Mail: ********@*****.***, Soweto 1863
Material/Supplier Chain/Logistics, Inventory, Stock Control Management I have been actively involved in Inventory, Stock Control management for more that 19 years. I have performed all of the following functions during my Stock Control Management career: Full-cycle stocktaking leadership, Perpetual Counts Administrator, Receiving, Diving discipline in improving stock control, Direct Control of Sales Orders, Supply Chain Planning domains, Invoicing Verification, Management and Human Developer. Lead and managed large cross-functional team through an end-to-end project lifecycle to implement new stock management systems. Ensure all goods are accounted for each shipment, and to ensure each shipment planning strict adherence. Skills
SAP AOP, SAP SCM Leadership Development, International Business, ERP, Sales Analysis, Health and Safety, Execution, Process and Policies: Planning and organizing skills, Persuasive Speaking Skills, Effective Listening, People management/ supervisory skills, Clean Communication skills, Numeracy skills, Report writing skills, Administration and Fairness in dealing with people.
Experience
2018 07 – Manager
Present Boja Nala
• Ensure Customer Services
• Develop and implement business strategy
• Allocation of budget
• Monitoring and managing staff
• Managing operation cost
• Hireling and training staff
• Identifying business opportunities and engaging with vendors
• Monitoring financial activities
• Recruiting, training, supervising and appraising staff
• Maintaining statistical and financial records
• Overseeing pricing and stock control
• Maximising profitability and setting/meeting sales targets, including motivating staff to do so
• Recruiting, training, supervising and appraising staff
• Drive sales and customer services
• Constantly serching for new opportunities
• Always looking to muximize margine
2012 - 10 Standard Bank SA
2017 - 06 Team Leader Inclusive Banking-Mobile Money Consultant Sales
• Manage customer complaints, customer queries and telephone enquiries
• Setting weekly and monthly sales targets
• Implement sales strategy
• To achieve high quality service
• Personalizing every customer interaction
• Arrange meeting between sales team and customers
• Deal constantly with customer complaints and customer queries
• Advising customers
• Providing excellent customer service
• Presenting and compiling sales reports
• Manage the Telesales team and assisting junior staff Page 2
2010- 08 Builders Warehouse
2012 -09 Departmental Sales Manager Trade
• Drive and manage all sales targets as per departmental budget.
• Manage and Drive customer services to achieve sales & profit targets
• Manage system operations, i.e. ensure that the order system in the department is actively carried out
• Manage and drive Total quality management, i.e. ensure that merchandise standards are adhered to.
• Effective people management through the Development of staff, ensuring productivity
• Manage and reinforce the aspects of Health and safety, ensuring housekeeping in the department is carried out within the confines of the health and safety act.
• Manage relationships both internally by liaise with suppliers and other departments.
• Manage customer complaints, customer queries and telephone enquiries 2005- 06 Builders Warehouse
2012- 10 Stock Control Manager
• Manage, plan and control perpetual inventory counts.
• Manage the correct posting of stock writes off using SAP system.
• Facilitate and manage investigations and corrections of negative stock quantities.
• Manage the processes related to ensuring adherence to audit trails and audit requirements.
• Manage and develop staff. Drive and manage all targets as per store budget.
• Maintain professional image.
• Manage and ensure safety and adherence to health and safety rules.
• Coach team members where needed.
• Manage customer service levels and enquiries.
• Monitor discounts
• Ensure the unit of measure is used when receiving/selling/dispatching stock
• Merchandise discrepancies if not cross merchandising plan
• Ensure accurate inventory/stock rotation
• Process auditing strict adherence
• Weekly/Monthly reports (pricing, purchasing, damaged stock, aged stock, over stock and other important data)
• Provide input into the design of, implement and maintain optimal stock control and stock flow processes
• Monitor stock levels daily to review any delivery issues or availability problems that need addressing across the product lines;
• Plan, drive and manage biannual stock-take process, ensuring compliance with all company policies and ensuring sound governance;
• Maintain relationships with suppliers and vendors 2001 – 02 Loads Of Living
2005 - 05 Store Manager
• Recruit, training, supervising, and appraising staff
• In charge of receiving and cash office/managing budgets.
• Responsible for doing monthly schedules and reports.
• Maintaining statistical and financial records
• Action full store stock takes together with my management team.
• Dealing with customer queries and complaints.
• Do weekly audits in cash office and receiving.
• Overseeing pricing and stock control
• Maximizing profitability and setting/meetings sales targets, including motivating staff
• Do performance tracking and reviews on staff.
• Ensuring compliance with health and safety legislation
• Do weekly audits in cash office and receiving.
• Ensure that service level agreements (SLA) are met; and
• Provide input into and manage the budget for the department. Page 3
Education
Advance Diploma In Modeling and Analytics for Supply Chain Management - Alison Subjects: Introduction to modeling and Analytics in Supply Network, Supplier Selection Analytics, Transportation Modeling and Analytics, Warehousing and Analytics, Inventory Analytics, Strategy Performance Improvement, Transportation System, Modeling Coordination in Supply Chain, Risk Analysis In Supply Chain. Certificate Warehousing: Inventory and Stock Control - Alison Subjects: Inventory Management, General Management for the Supplier Chain management, Role of Logistics, Procurement Management, Warehousing and Storage Management, Forensic and Demand Management, Transportation Management, Container and Packaging, Reverse Logistics and Inventory Recovery, Managing International Supply Chain, Creating a Competitive Advantage
Certificate Export Management Course - Platinum Mile Consultants Subjects: International legal risks, Currency risks, Elements of economic risk, Incoterms ® 2010, Pricing Strategy, Distribution method, Market research, segment, Access, Finances, International payment procedure, Regulations Entrepreneurship Advance Course- Branson Center of Entrepreneurs Modules: HR, Finance, Marketing, Innovation, Sales and Customer Relations, Communication, Operations and Logistics, Project Management, Governance and Ethics, Leadership and Developing Strategy Call Center Agent- Damelin
Modules: Telephone technique, inbound and outbound, management style, performance management, customer service Senior Certificate- Marallaneng High School, Free State 1998 Subjects passed: Sesotho, English, Afrikaans, Business Economics, Mathematics, and Accounting Software
Microsoft Office
SAP (Not Accredited)
References
Reference: Khuluma Ndoda
Mr. Patrick Shai
Cell: 079-***-****
Reference: Builders Warehouse
Mr. Abiel Modipa
Reference: Loads of Living
Ms. Phathiwe Ntuli (HR)
Reference: Standard Bank
Mr. Tino Segelburg
072-***-****/011-***-**** EXT 2020
Contact this candidate