Tammy Roberts
*** ****** **** **** *******, NJ **520 917-***-**** ********@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional, capable of supporting an overall positive patient experience by accurately and promptly entering, filling and dispensing medications. Backed by retail experience, able to process returns, credits and return stocks of medications that have not been dispersed.
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
Able to work in a deadline-driven environment and meet company guidelines for productivity and quality
Function independently with minimal direction and guidance
Manage time and priorities in multi-task environments
Microsoft Office Applications / MS Word MS Excel MS PowerPoint MS Outlook Typing Speed: 30 WPM
KEY QUALIFICATIONS
Prescription Filling Process Prescription Order Entry
Pharmacy Law & Ethics Knowledge of Top 200 Brand / Generic Drugs Customer Service
RX Sig Codes & Abbreviations / Medical Terminology Pharmaceutical Calculations Non-Sterile Compounding Pharmacology Drug & Dosage Interaction Supply & Inventory
Insurance Authorizations / Claims Third Party Billing Data Entry HIPAA Compliance
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Pharmacy Technician, 2021
Asa College Associate of Science Degree – Medical Assistant, 2013
EXTERNSHIP EXPERIENCE
Walgreens Pharmacy – Newark, NJ 04/2021 – 05/2021
Pharmacy Technician – Retail
Entered medication orders by reviewing and interpreting practitioner prescriptions.
Received and filled prescriptions utilizing established policies and procedures for safety.
Prepared medications through mixing, filling, counting and dispensing medications, and labeling bottles.
Reviewed orders for accuracy and delivered to patient.
Maintained confidentiality in compliance with HIPAA regulations.
Helped manage inventory, checked for and removed expired products, and filed records.
Assisted in the preparation, reconciliation, and billing of third party insurance claims and in the re-billing of rejected and denied third party claims.
Greeted customers, answered phones, operated cash register, and collected payments.
WORK EXPERIENCE
BioReference – Elmwood Park, NJ 09/2020 – 03/2021
Sorter / Process Handler
Trained new hires and answered inbound phone calls
Separated specimens and samples and placed in correct bins
Enters data into computer and functioned independently with minimal supervision
Amazon Fresh – Avenel, NJ 10/2019 – 01/2020
Seasonal Fresh Associate
Picked up items and conducted grocery shopping for customers
Input notifications if items were out of stock
Scanned and prepared items for shipment and met hourly goals and quotas
Maintained safe operating environment and worked effectively in a fast-paced environment
NYPD School Safety Division – New York City, NY 01/2007 – 04/2016
School Safety Agent
Patrolled school environment and communicated effectively with coworkers and staff
Completed incident reports and maintained files
Faxed and photocopied paperwork and provided first aid as needed
Prior work experience includes 13 years as a Retail Cashier at Duane Reade Pharmacy in New York City, NY
Verified insurance information, processed payments, provided prescriptions, and entered data