Customer Service Account Manager

James Rosenboro

***** ********* ***** *******, ******** 20601

Phone: 301-***-**** ■ Email: ********@*******.***

PROFESSIONAL EXPERIENCE

Securitas Security Services-Fairfax, Virginia 2016-Present

Assists in the supervision/management of day to day security operations for Mosaic

Manages over 12 Security Officers, Site and Shift Supervisors including hiring selection, scheduling, training, coaching, development and support.

Manages uniforms, equipment and supplies, maintaining and tracking appropriate inventory

Ensures that all Security Officers are current in regard to training and licensing

Attends weekly meetings with Property Management.

Reviews daily activity reports and incident reports to proofread for grammatical errors before sending to Property Management

Allied Barton Security Services – Washington, District of Columbia 2014-2016

Assistant Account Manager

Assists in the supervision/management of day to day security operations for AARP

Manages over 20 Security Officers, Site and Shift Supervisors including hiring selection, scheduling, payroll, training, coaching, development and support

Meets all contractual scheduled hours with a minimum of unbilled overtime

Manages uniforms, equipment and supplies, maintaining and tracking appropriate inventory

Ensures that all Security Officers are current in regard to training and licensing

Attends weekly meetings with Property Management to ensure all client requests are met in a timely manner

Reviews daily activity reports and incident reports to proofread for grammatical errors before sending to Property Management

Allied Barton Security Services – Reston, VA 1998 -2014

Site Supervisor

Assists in the supervision/management of day to day security operations for Reston Town Center

Manages over 18 Security Officers, Site and Shift Supervisors including hiring selection, scheduling, payroll, training, coaching, development and support

Meets all contractual scheduled hours with a minimum of unbilled overtime

Manages uniforms, equipment and supplies, maintaining and tracking appropriate inventory

Ensures that all Security Officers are current in regard to training and licensing

Attends weekly meetings with Property Management to ensure all client requests are met in a timely manner

Reviews daily activity reports and incident reports to proofread for grammatical errors before sending to Property Management

Conducts unannounced site inspections to ensure Officers are in compliance with AlliedBarton standards and following site specific post orders

Coordinates all event security for Reston Town Center and attends production meetings

Awarded the ASIS Heroism Award in 2009

Oversees the Reston Town Center Customer Service Ambassador Program

Responsible for entering data and filed for the client

Oversaw facility maintenance to provide a safe and secure environment for tenants, visitors and service staff.

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