JENNIFER VARIE

*** *** ****** ** ******, FL ***** Tele: 561-***-**** email: adt9e5@r.postjobfree.com

Motivated and accomplished retail sales management leader with a focus on business development, human resources management, and store merchandising and operations. Builds and retains high performance teams by hiring, developing, and motivating associates. Creates a culture of teamwork to achieve results, and able to interact effectively with senior management, and disseminate information to teams in order to achieve objectives.

Professional Experience

Bealls - 2018 to Present

Store Manager Naples & Fort Myers locations 2018 – Present

Responsible for leading team of employees to deliver excellent customer service and sales results by ensuring the greeting and providing of exceptional assistance with each customer.

Address customer inquiries and resolve complaints.

Inventory management and sales floor optimization to meet objectives.

Direct and supervise employees engaged in multiple activities including sales, inventory, and operations.

Develop staff and evaluate performance to determine associate promotions.

Provide assistance to other store locations with merchandising, set executions, and operations.

JCPenney - 2004 to 2018

Senior Human Resource Manager Naples, FL 2016 - 2018

Facilitates consistent and exceptional customer experiences through execution of the MOD role.

Responsible for the hiring process of store personnel including recruitment, interviewing, selection, developing and training high performing productive managers and associates.

Increased the employee base by 40% to meet changing staffing needs.

Advise leadership team on organizational policy matters and recommended needed changes.

Facilitated new employee onboarding and training, and administration of new associates.

Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Execute the company’s growth initiative in Sephora Inside JCPenney by supporting the execution of the monthly animation, walking the floor with Sephora store team and other leaders in the store to plan for the upcoming design and set for new merchandise, and ensuring proper direction and level of support is provided in order to meet Sephora’s criteria for an engaging experience for customers.

Store Manager Pembroke Pines, FL 2012 to 2016

Established excellent customer service scores by implementing a strategy to ensure the greeting and assistance of each customer.

Reorganized and merchandised the sales floor to meet company demands.

Directed and supervised employees engaged in sales, inventory ops, and cash reconciliation.

Created weekly schedules to comply with sales forecasts and payroll budgets.

Trained staff to deliver outstanding customer service.

Addressed and corrected sales staff communication issues in a tactful and effective manner.

Worked closely with the district manager to formulate and build the store brand.

Contributed to merchandising ideas at team sales meetings.

Led sales calls with team members to establish more effective sales and meet customer retention goals.

Addressed customer inquiries and resolved complaints.

Generated monthly and annual sales reports.

Trained in negotiations and time management.

Store Manager Coral Springs, FL 2011 to 2012

Responsible for leading & managing a team of employees in all aspects of merchandising and visual operations. Designed displays to make the store visual experience impactful, interactive and engaging.

Ensured items placed in favorable positions to help optimize sales.

Displayed the appropriate signage for products and sales promotions.

Assisted with buying and communicating with retail merchants.

Managed the purchasing process for the entire department.

Upheld stock levels and proper pricing for multiple product lines.

Selected merchandise based on the most favorable price and quality.

Ran weekly and monthly strategy reports to analyze business trends and make recommendations.

Human Resource Manager Coral Springs, FL 2009 – 2011

Recruited and interviewed 20 applicants per quarter.

Increased the employee base by 25% to meet changing staffing needs.

Answered employee questions regarding schedules and hours and resolved any issues.

Advised managers on organizational policy matters and recommended needed changes.

Conducted new employee orientations to foster positive attitude toward organizational objectives.

Directed personnel, led training and labor relations activities.

Identified staff vacancies and recruited, interviewed and selected applicants to be hired.

Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Regional Manager Miami, Tampa & Puerto Rico Districts 2004 -2009

Liaison between Home Office and stores in order to support company metrics, such as sales, gross profit and customer service.

Provided leadership to Store Managers and District Managers for achieving sales and profit objectives.

Executed existing training programs and proposed new training programs, as well as provided feedback on processes or tools that would improve sales and profit results.

Worked with Store management to recruit professional window coverings and furniture selling associates.

Maintained awareness of local and industry trends that would have significant impact on the business model and ensured store associates could translate product knowledge to increase sales and profits.

Developed and maintained strong working relationships with representatives of key suppliers.

Exceeded company furniture care plan close rates in 2008 by 4% and 5% in 2009, through training, associate coaching and associate engagement events.

Education

St. Leo University St. Leo, FL,

Bachelor of Science: Human Resource Management, Master’s Degree in Psychology

Coursework in Human Resources, Psychology, Business Management, General Studies

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