Miranda Mayle

Team Leadership - Life Line Screening

Canton, OH 44710

adt4ae@r.postjobfree.com

+1-386-***-****

Seeking a detailed oriented position helping others including customers and employees. I provide integrity, innovation, accountability and team leadership. Using attention to detail, best practices, active listening, constructive feedback, and proper motivation to get employees to succeed and hit self, team and company goals. I prefer to work in a fast paced environment, learn new things daily, take advantage of new opportunities and develop new strategies. Authorized to work in the US for any employer

Work Experience

Team Leader/Supervisor

Life Line Screening - Canton, OH

September 2017 to November 2022

• Assist Customers in making decisions about their help and advise them what is medically appropriate,

• Inbound and outbound sales

• Customers service

• Constructive feedback

• Ensure agents follow the correct process

• Fix time cards in ADP

• Verify customer account information

• Collect payment

• Top Wellness Gold Agent

• Certified Peer Coach- In this role I assist the trainer and help new hires get acclimated to their new role. I help them with company policies, AIM process, Sales training and help them understand the role of a PHA.

• I have assisted in filling in for Team Leads and running a team while the TL was on Vacation

• I assist in helping my team members hit their goals and provide support to them.

• Used Microsoft teams, Microsoft 365, Genesys, C-Star, Bomgar, Office, Excel, Word and One Drive Housekeeper/Receptionist

Extended Stay Hotels - Daytona Beach, FL

July 2017 to September 2017

• Professional Cleaning

• Assist with Customers' needs in Hospitality

• Action Oriented with great follow through

• Answered the front desk phone

• Tended to current customers needs

• Scheduled, canceled and modified room bookings

Kitchen Staff

Michael Ds - Canton, OH

July 2015 to July 2017

• Top Cashier

• Food Prep

• Dough Maker

• Dish Washer

• Inventory Count

• Made, adjusted, canceled orders

• Salad Bar

Assistant manager Maid/Housekeeping Cleaner

M&R Cleaning - Canton, OH

March 2008 to July 2017

• Private housekeeping, laundry, landscaping, appointments and sometimes food prep.

• Assisted management with Customers Concerns

• Promoted to Manager

• Performed best practices and procedures

• Collections

Packer

SHEAR'S SNACKS - Massillon, OH

August 2015 to May 2016

Pack Chips, throughout unsealed chips and leaking bags, front line packer, middle line packer and back line packer

Technical Support Specialist

VXI - Canton, OH

May 2011 to November 2014

• Technical Support Specialist

• Assisted Customers with technical issue

• Problem solver

• High performance and detailed oriented

• Collected past due payments, processed refunds, made adjustments for credit

• Inbound sales for new and existing customers

• Verify account information

• Sale products/Offer extended services

• Collect payments

Packer/Inspector

Sugardale Freshmark - Canton, OH

September 2009 to September 2011

• Fold Boxes

• Package food

• Throughout leaking packaged products

Education

Bachelors in Science of Criminal Justice in Science of Criminal Justice American InterContinental University - Schaumburg, IL February 2019 to June 2020

Associate in Criminal Justice in Criminal Justice

American InterContinental University - Schaumburg, IL May 2017 to February 2019

High school diploma

Digital academy

Skills

• Cashier (2 years)

• Cashiering (2 years)

• Cooking (10+ years)

• Customer service (10+ years)

• Customer support (9 years)

• Laundry (10+ years)

• Technical Support (3 years)

• Food Preparation (10+ years)

• Landscape Maintenance (9 years)

• Assistant Manager Experience (6 years)

• Outbound Sales (5 years)

• Inside Sales (9 years)

• Cold Calling (Less than 1 year)

• Typing (10+ years)

• Logistics (9 years)

• Personal assistant experience (9 years)

• Data collection (8 years)

• Coaching (4 years)

• Salesforce (8 years)

• Microsoft Word (10+ years)

• Microsoft Excel (10+ years)

• Bomgar (2 years)

• Windows Remote Desktop (4 years)

• Team management (3 years)

• Microsoft Teams (4 years)

• Microsoft Office (5 years)

• Data visualization

• Help Desk

Languages

• English - Fluent

Awards

Inbound Sales Top Performer

December 2018

Hit all gold tiers across the board with perfect attendance for the year of 2018. Inbound Sales Top Performer

December 2019

Averaged all gold metrics for the year of 2019 with perfect attendance. Inbound/Outbound Sales Top Performer

December 2020

Averaged all gold metrics for inbound and outbound sales with perfect attendance. Perfect Attendance

December 2021

4 year perfect attendance award.

Top Performer

November 2021

Hit an average of all gold sales metric for the year of 2021. Certifications and Licenses

Driver's License

March 2009 to Present

Driver License

CCW's

July 2021 to July 2026

Ohio License to Carry a Concealed Handgun

Certified Peer Coach

September 2019 to Present

Certified to assist trainers train new employees with inbound and outbound sales skills. Live listen and provide feedback for QA purposes, calculate average sales quota for the agents and company and file coaching/training forms.

Assessments

Warehouse safety — Proficient

November 2022

Using safe practices in a warehouse setting

Full results: Proficient

Sales skills — Proficient

November 2022

Influencing and negotiating with customers

Full results: Proficient

Administrative assistant/receptionist — Proficient November 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer service — Proficient

November 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

November 2022

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

November 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Recruiting — Proficient

November 2022

Managing the candidate sourcing and selection process Full results: Proficient

Food service: Customer situations — Expert

December 2022

Identifying and addressing customer needs in a food service setting Full results: Expert

Supervisory skills: Motivating & assessing employees — Proficient December 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Technical support: Customer situations — Highly Proficient December 2022

Responding to technical support situations with sensitivity Full results: Highly Proficient

Retail customer service — Highly Proficient

December 2022

Responding to customer situations in a retail setting Full results: Highly Proficient

Call center customer service — Highly Proficient

December 2022

Demonstrating customer service skills in a call center setting Full results: Highly Proficient

General manager (hospitality) — Proficient

December 2022

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Workplace safety — Highly Proficient

December 2022

Using safe practices at work

Full results: Highly Proficient

Bookkeeping — Highly Proficient

December 2022

Calculating and determining the accuracy of financial data Full results: Highly Proficient

Delivery driver — Proficient

December 2022

Interpreting instructions or signs and solving problems Full results: Proficient

Basic computer skills — Proficient

December 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Inside sales — Highly Proficient

December 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Highly Proficient

Attention to detail — Proficient

December 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

December 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Customer Service (10 + years), PowerPoint (10 + years), Microsoft word (10+ years), Cashier (3 years), typing

(10+ years), Cooking (4 years), Customer Care, Call Center, Customer Support

Contact this candidate