University Northridge Service Representative

HANEEFAH ABDULLAH

**** ******* ***. #*, *******, CA 90262

**.********@*****.*** • 424-***-****

EDUCATION California State University Northridge- (Bachelor Degree/Urban Planning & Studies- 2021)

SKILLS

● Over 10 years of experience providing outstanding customer service and sales

● Solid teamwork experience in fast-paced environments while handling multiple priorities

● Well organized, positive and self-motivated, being able to complete tasks unsupervised

● Punctual, fast learner with excellent attention to detail

● Flexible and open-minded but willingness to learn and master new skills

● High volume outbound and inbound call center experience

WORK EXPERIENCE

Driver

Uber, Los Angeles, CA January 2018 to January 2022

Demonstrated the ability to deal peacefully with unforeseen circumstances or delays while driving;

Used advanced driving techniques to better improve time management and safety;

Assured that the vehicle is maintained in excellent condition and is cleaned regularly;

Presented a neat, customer friendly and intellectual individual with desire to exceed expectation;

Accomplished over more than 2000 safe and successful trips in the span of 14 months with high ratings; Communicated with passengers, offering a safe and welcoming ride to their destination

Courtesy Clerk

Ralphs, Los Angeles, CA May 2020 to November 2020

Bagged groceries; Helped customers to carry their items; cleaned spills; provided information and arranging products on shelves; Completed go-backs for an entire store; Multi-tasked various duties simultaneously; Inspecting food/product for quality, Properly washed hands, disinfected store; checked for loss prevention, Filled out paperwork for hourly floor spills; Walked/Performed duties for customers 6 to 8 hours a shift; Retrieved grocery carts in parking lots; Carried products to different departments as needed; sorted products in a faced pace; communicated with team members to get tasks done

Hair Braider/Marketer

Pebble’s Weaves & Braids, Los Angeles, CA October 2010 to June 2019

Took inbound calls, texts and emails servicing clients hair needs and wants

Shampooed, rinsed, conditioned and dried hair, scalp or hair pieces with water, liquid soap, and other solutions Cut, trimmed and shaped hair or hairpieces, based on customers' instructions

Updated and maintained customer information and records, such as beauty services provided

Scheduled client appointments in digital calendar

Cashier/ Closer

99 Cent Only Stores, Lomita, Hawthorne, Granada Hills, CA August 2008 to September 2010

Received payment by cash, check, credit cards, vouchers, or automatic debits

Issued receipts, refunds, credits, or change due to customers

Maintained clean and orderly checkout areas and completed other general cleaning duties

Calculated total payment received by customer and verified transaction

Assisted customers by providing information and resolving their complaints

Telephone Sales Representative

Sears Marketing Center, Chatsworth, CA November 2007 to May 2008

Performed High quantity outgoing calls; Recommended improvements in products, services, or billing methods and procedures to prevent future problems; Reviewed protection agreement terms to determine whether a particular loss is covered by insurance;

Answered questions and gave information to the public regarding contract renewals;

Maintained a friendly demeanor to customers while educating them on all service contracts Sears offered

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