Customer Service Representative

SHENIKA GREER

**** ********* **. *******, ** **116 » 662-***-****

*************@*****.***

Resourceful customer service representative with experience in telephone and face to face

customer service. Experience in customer care, troubleshooting, sales and tech support.

Maintains a high level of professionalism, a positive and friendly disposition and

knowledgeable of major customer service software, and handling customer complaints.

EXPERIENCE

AUGUST 2021 —- PRESENT

WAREHOUSE ASSOCIATE, AMAZON

Troubleshoot problems, ensure product meets quality requirements, view prompts on screens

and follow the direction for some tasks, prepare customer orders, and receive and process

customer returns.

2015 — 2021

PERSONAL CARE PROFESSIONAL, ACTIKARE

Assisted clients with day to day routines, acted quickly and responsibly in cases of emergency,

communicated with physicians and others to help surpass the challenges the customer faced.

2017-2021

CUSTOMER SERVICE REPRESENTATIVE, CHAMPION TRANSPORTATION

Addressed customer service inquiries in a friendly and accurate manner, gave accurate and

appropriate information to answer questions, troubleshoot issues, and resolve complaints

EDUCATION

MAY 2015

CERTIFICATE OF COMPLETION, SCHOOL

Certified phlebotomist, certified nurse assistant

MAY 2001

HIGH SCHOOL DIPOLMA, WEST TALLAHATCHIE HIGH SCHOOL

National Honor Society, Mu Alpha Theta National Math Honor Society, Honor Student

SKILLS

* Troubleshooting * Computer software savvy

* Service and support * High Standards

* Conflict Resolution * Friendly

* Critical Thinker * People person

* Service support

REFERENCES

Available upon request

2

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