Administrative Assistant Customer Service
Resume:
*****.********.**@*****.***
United States
Skills
Complex Problem Solving
Project Management
Good Work Ethic
Strong Organizational Skills
Meticulous Attention to Detail
Reliable & Trustworthy
Multitasking and Time
Management
Critical Thinking
Active Listening
Computer Skills
Planning & Organizing
Relationship Building
Training & Development
Data Management
Education And Training
10/2001
Bachelor of Science:
Special Ed in Learning Disabilities
University Talvera
Venezuela
04/1994
Bachelor of Science:
Architecture
University Rafael Urdaneta
Venezuela
Languages
Spanish:
Native/ Bilingual
English:
Full Professional
Milly Angarita
Summary
Highly competent Administrative Assistant experienced in office and Client Relationship Management skilled in organizing, creating schedules, sending emails, making appointments, selling products, and providing clients with optimal customer service, extensive experience in managing support roles. Self-motivated and enthusiastic office management and executive support professional with a broad-based background with different organizations. Bringing 12 + years' experience helping different companies. Strong communicator with a collaborative nature, good multitasking abilities and a superior work ethic. Focused on driving productivity by leveraging advanced administrative support skills. Dedicated to maintaining open lines of communication with leadership and colleagues. Eager to join a new team, and contribute with my skills experience. Experience
International Institute Education Beauty Academy - Administrative Assistant Fort Lauderdale, FL – Florida 01/2020 - 09/2022
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Managed inventory to ensure all supplies were in stock and within budget.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Organized client contracts, records and reports to strengthen traceability.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Suministros Americanos C.A - International and Executive Manager Maracaibo, Venezuela 01/2015 - 04/2019
Directed financial controls to manage and minimize organization's financial risks.
Oversaw daily operations of multiple business units.
Guaranteed overall delivery and quality of unit's offerings to customers.
Provided collaborative oversight in corporate communications to streamline data and information sharing.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Ingeniería J.A.C.A - Technical Project Manager/Logistics Coordinator Maracaibo, Venezuela 01/2007 - 04/2012
Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
Prepared cost estimates for projects of varying sizes.
Led meetings with internal team members, consultants and contractors.
Built and established strong partnerships with teams, vendors and contractors.
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