Front Desk Customer Service
Resume:
Resume
Kerry Doyle
Newport Beach, CA 92663
***********@*****.***
Objective: Create a superior customer service experience for each and every customer; provide solutions, creative resources, and advice to meet each of their unique needs. Exemplary customer service is what keeps the client coming back to the company because it creates great rapport for the future. Maintain professionalism while still bringing a friendly and positive disposition along in the daily work force.
Work Experience:
2012 to 2022: Executive Assistant
Doyle Law Firm
3345 Newport Blvd.
Newporty Beach, CA 92663
File management, reception, and administrative duties.
March 2019 to March 2020: Beckman Center
Receptionist, Sodexo Guest Service Agent
100 Academy Way, Irvine, CA 92617
Duites and responsibilities include greet all people with a friendly welcome when entering the building; Answering the phone during business hours; Accepting incoming calls with existing customers and new, maintaining their satisfaction with the company and securing any future business with them; Greeting customers/clients by name if possible as they walk in and thanking them for their business when they leave; Answering phones, compiling customer information, and transferring the call to the corresponding department and or taking a message; Following up with clients to discuss their experience to use their feedback to improve the company's overall services; Maintain a clean and organized front desk; Punctual and consistent with deadlines.
2018-2020 Disneyland Hotel- Banquets Server
2017 to 2018: See’s Candies, Orange, CA
Sale’s associate
2018: Angelo’s Hamburger’s Drive In, Anaheim, CA
Server
2012 to 2016: Ruby's Diner, Anaheim, CA
Server and hostess
Education: 2016: Fullerton College
321 E. Chapman Ave., Fullerton, CA 92832
2012: Diploma
Northwood High School, Irvine, CA
Skills:
Ability to create personal relationships with customers
Interpersonal communication skills
Time management to finish all my given tasks within my allotted shift time
Ability to problem solve and maintain customer’s satisfaction
Ability to stay mindful for consistent attention-to-detail
Comply with company policies and procedures
Growth-mindset and always strive to reach my fullest potential, personally and professionally
Microsoft Word, Excel, and PowerPoint
Printing, laminating and cutting skills
Professional References:
Brian F. Doyle, Esq.
Doyle Law Firm
3345 Newport Blvd., Suite 200
Newport Beach, CA 92663
Jenny Franco, Conference Center Manager at Beckman Center: 949-***-****
Katrina Vera De Castro, Event Coordinator at Beckman Center, 949-***-****
Sedna Adeh, Sodexo General Manager at Beckman Center, 949-***-****
Mandy Enriquez, Event Assistant at Beckman Center, 949-***-****
Lewis R. Crouse, II
Law Offices of Lewis R. Crouse, II
444 South 10th Street, Suite 100
Santa Ana, CA 92701
Contact this candidate