Customer Service Advocate
Resume:
Nhanhazinha Mills-Serrato
Objective: Providing quality service to the company while gaining knowledge to learn and serve.
Dorchester, MA 02121
*********@*****.***
EXPERIENCE
Work Incorporated, Boston, MA — Personal Care Assistant December 2021 - PRESENT
● Handling outbound calls to providers for appointment scheduling
● Handling inbound calls from providers for prescription specifics
● Tracking patient data in online portal
● Assisting patient with healthcare needs
Children’s Place, Brockton, MA — Retail Associate (On-Site and Remote)
May 2016 - February 2017
● E ectively communicate and educate members on company policies
● Providing knowledge to memberships
● Handling inbound calls pertaining to returns, exchanges, missing packages, and price adjustments
● Act as customer advocate by resolving complex concerns
● Physical work on site such as stocking, tracking items Linden Ponds, Hingham, MA— Hostess
March 2010- June 2011
● Answering questions
● Handling money and logging it into the online portal
● Delivering food and beverages
● Providing excellent waitress services to assure customer satisfaction
EDUCATION
Weymouth Highschool, MA- Highschool Diploma
September 2007 - June 2011
Lincoln Tech, Boston, MA — Some College
September 2019-March 2019
SKILLS
● Google Docs
● Excel Spreadsheet
● Customer Service
● Microsoft Word
● Powerpoint
● Written & Verbal
communication
● Customer
De-escalation
AWARDS
● HIPPA Cert. from
Lincoln Tech
● CPR, AED Cert. fom
Lincoln Tech
● PCA Cert.
LANGUAGES
English : Fluent Writer,
Speaker
Creole: Fluent Reader,
Speaker
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