Administrator Contract Emergency Management

Pamela Duncan

**** ** **** ******

Vancouver, WA 98662

360-***-**** cell

**********@*****.***

QUALIFICATIONS

Successful execution of progressive responsibilities over 20 years

Paralegal/Research, Analysis and Forecasting

Insurance procurement

Claim management/negotiation and settlement

Budget preparation

Project Management

Contract Management

Benefit Plan Merger and Acquisitions

Benefits Regulatory Filing/Compliance

Design and Organization of Risk department

Information reporting to Senior Management

Enterprise Risk Management

Litigation case management and Claim adjusting

Employee Benefits/Workers Compensation program management

Business Continuity

Emergency Management

ILLUSTRATIONS OF PERFORMANCE

Designed and implemented a risk management and safety/loss control program for Public entities

Researched insurance coverage proposals, identified those which best met the needs of the corporation, most cost effective and successfully negotiated premiums with brokers.

Analyzed worker's compensation, employment liability, property, general liability and auto accident incidents which led to the development of a more comprehensive loss control program and reduction of claims.

Litigation case management for all lines of insurance coverage. Developed department budget and presented to senior management for approval Thoroughly reviewed details of legal case notes, organized in a manner to provide necessary information without revealing full details to adverse party, and created articulate letters of settlement demand.

EMPLOYMENT

10/24/2011 – 7/01/2022 Human Resources - Sr. Benefits Specialist – Benefits Compliance, DAIMLER Trucks of North America, Portland, OR

Manage Employee Benefits, Pension and 401(k) Plan Compliance

• 401(k) and Health and Wellness Plan documents to assure operational and compliance with ERISA standards;

• Manage Executive Deferred Compensation/Bonus program;

• Support internal and external compliance audits and coordinate compilation of data for regulatory reporting as required;

• Manage all Summary Plan Description, Annual Funding Notices, 5500 forms, VCP filings and Summary Annual Report updates and distributions.

• Benefit Plan merger and acquisitions

08/23/2010 – 2/23/2011 Interim Risk Claim Examiner/Insurance Administrator, OHSU Risk Management

• Collaborate with Risk Management administrators in identifying, assessing, measuring, reporting on and monitoring all risks, including financial, business, hazard, operational, casualty property and professional liability risks.

• Consult with internal departments with regard to contract language, negotiation and management or other issues pertaining to insurance coverage, evidence of coverage or loss prevention processes, construction contracts and risk reduction strategies, cost allocation strategies or other programs aimed at reducing the cost of and risk of losses to the organization.

• Coordinate with all OHSU departments regarding Emergency Management administration, implementation and monitoring including emergency management exercise design and participation.

01/2004 – 7/01/2010 Risk Manager, Portland Development Commission

*This position was eliminated effective July 1, 2010 due to a Reduction in Force at the Portland Development Commission.

• Manage Emergency Management and Business Continuity Programs, Safety and Loss control for entire organization;

• Process insurance coverage procurement;

• Property and Liability Claim adjusting, including workers compensation.

• Selection and monitoring of insurance broker services contract;

• Development and implementation of organizations Emergency and Continuity of Operations Plan.

• PDC’s representative to Mayor's Emergency Disaster Policy Council.

• Developed and began implementation of Enterprise Risk Management Program for organization.

• Management of insurance portfolio;

• Benefits coordination with HR;

• Workers Compensation program and claim handling including litigation claim management;

• Working knowledge of all Commission departments; Development, Research and Development, Housing, Economic Development, Professional Services and Real Estate including Centennial Mills.

• Review and management of all procurement contracts for design/development construction agreements for insurance requirement compliance.

• Developed and implemented all policy and procedures for risk management department including claim reporting structure, contract language, division Business Plan and budget process.

• Management of Records/Archive Division. Draft Annual Risk Management Report for Chief Financial Officer.

• PDC’s representative to the Oregon Native American Chamber of Commerce. 10/2000 – 2003 Risk Manager, City of Vancouver/City Attorney's Office

• Partnered with CRESA to complete development of City/County Emergency Management Operations Plan and increase facility security;

• Working knowledge of all municipal departments, including police, fire, economic development, water, wastewater, streets, sanitation, housing and planning and zoning;

• Review city procurement contract language for appropriate insurance requirements and compliance on contracts, bids, and requests for proposals;

• Administer the workers compensation third party administrator contract;

• Assisted HR with Employee Benefits program;

• Develop specifications for RFP's (requests for proposals) for contracted services.

• Analyze risks, identify alternative solutions, project consequences of proposed actions by city and implement recommendations in support of goals;

• Evaluated insurance coverage; identified and assessed liability concerns and exposures from claim loss statistics and trends;

• Coordinated and administered the risk management program, developed and implemented plans, policies goals and objectives;

• Monitor the general liability self-insurance fund including financial planning, strategic planning, budget preparation; budget monitoring, reserve funding and loss transfer.

• Property and Liability Claim adjusting and litigation claim management.

• City’s representative to the Arnada Neighborhood Association. 1996 – 2000 Risk Manager, City of Peoria, AZ City Attorney's Office

• Working knowledge of all municipal departments including police, fire, streets, housing planning and zoning, water and waste-water and sanitation;

• Coordinate with Fire and Facilities on emergency management and security issues;

• Preparation of bid specifications for insurance coverage, adjustment services and consultant contracts;

• Review programs for risk management issues, loss control and loss prevention programs, risk retention determinations, analysis and verification of claim;

• Claim adjusting and litigation claim management;

• Conduct specific and comprehensive analysis of statistics, policies and procedures involving insurance risk management;

• Maintained information systems for timely and accurate recording of losses, claims, insurance premiums, and other risk related cost and information

• Advise departments on insurance risk management areas and respond to requests for information from Mayor and Council members, employees, management, outside agencies and the public;

• Assist Human resources with Employee Benefits program. Preparation of the insurance risk management budget.

1988 - 1996 Paralegal/Admin. Assistant, Georggin & Shann Law Firm, Phoenix, AZ

• Assistant to the Managing Partner

• Compose and transcribe settlement demands, negotiate settlement and disburse funds to clients; prepare and set up Estate/Trust accounts; research prepare files for litigation.

EDUCATION

1998 Bachelor of Administration Degree, University of Phoenix / BSBA 1998 Mediation/Dispute Resolution Certification/University of Phoenix 2011 CBCP Certification (Certified Business Continuity Professional) 2009 OR-Certified Project Management Associate

2009 FEMA-HSEEP Course (Homeland Security Exercise and Evaluation Plans) 2008 CBCP Qualifying Exam (Certified Business Continuity Planners) 2008 BCLE 2000 Business Continuity for Advanced Professionals (Seattle) 2006 FEMA ICS Training (Incident Command Systems)

2005 FEMA Continuity of Operations Training, Seattle 2004 FEMA Incident Command Systems Training (ICS), Kalama, OR 2003 Mediation/Dispute Resolution Certification Course, Vancouver, WA 2001 FEMA Emergency Planning Training, Emmitsburg, Maryland AFFILIATIONS

Member, WIN (Women in Networking)

Past Board Member, Philippine American Chamber of Commerce, Portland OR Member, Association of Contingency Planners

Member, International Association of Emergency Managers (IAEM) Past President, Public Risk and Insurance Association of AZ

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