Customer Service Nursing Assistant

Toya Buggs

469-***-****; ************@*****.*** *811 Duncanville Rd, Dallas, TX 75236

SKILLS AND QUALIFICATIONS

10+ years of experience in healthcare and customer service

Effectively solve problems

Communication skills that motivate others in the areas of personal growth

Attend to deadlines and prioritizing tasks

Adapt quickly to change

Build strong relationships across lines of difference

WORK EXPERIENCE

New Jersey Department of Labor and Workforce Development Trenton, New Jersey

Customer Service Rep Jan 2021 – Dec 2021

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Green Valley Healthcare & Rehabilitation Center North Richland Hills, TX

Admission Coordinator Nov 2016 – Jan 2021

Maintains admission guidelines by writing, updating, and recommending changes to admission criteria, policies, and procedures.

Markets programs and facilities by preparing and providing informational brochures, writing and placing advertisements, answering questions, and conducting tours.

Obtains applicant information by requesting completed applications and medical information, verifying and clarifying information, interviewing patients and family members, and explaining admissions criteria.

Manages the onboarding of staff and patients.

Refers patients to other programs or organizations if necessary.

Receptionist Feb 2015 – Nov 2016

Greeting and welcoming guests and providing them with a positive first impression of the organization

Directing guests and answering their questions

Notifying other workers of visitor arrival

Maintaining security and telecommunications systems

Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges

Certified Nursing Assistant July 2010 – Feb 2015

Provided preventative care to residents to manage skin-related conditions such as pressure ulcers.

Built long-lasting professional relationships with residents, family members, and team members.

Monitored patient stability by checking vital signs, weight, and recording intake information.

Administered therapeutic treatments, non-sterile dressings, ice packs, and baths.

EDUCATION

High School Diploma, Amarillo High School Amarillo, Texas May 2006

REFERENCES

Green Valley Healthcare & Rehabilitation Center: HR Debra Smith 806-***-****

New Jersey Department of Labor and Workforce Development: Bryan Phillips 609-***-****

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