Ny 1 Bar Attendant

JOHN HERNANDEZ

*** **** **** ******, #** 646-***-****

New York, NY 10036 Email: *************@*****.***

PROFILE

Highly skilled and dedicated hospitality professional serving as a Marble finisher, Carpentry, Laborer, Bellman, Doorman, Houseman and Mini-Bar Attendant with an unparalleled commitment to service excellence.

QUALIFICATIONS

●Outstanding client relationship management skills.

●Excellent public relations skills used to contribute to the vision and values of my employer.

●Dedicated, reliable and committed to job excellence.

●Strong advocate of positive change, job excellence and continuous improvement.

●Committed to the highest standards of professionalism.

●Team player, contributing to a collaborative work culture.

●Able and willing to multi-task and wear many hats.

1

WORK EXPERIENCE

THE EVENTI HOTEL NEW YORK, NY 11/18-06/21

Exclusive 297 room VIP/upscale hotel

BELLMAN

Performed guest relations functions including directing customers to check-in, assisting with luggage, valet parking, coordination of transportation, delivery of packages, and resolution of guest issues.

●Served as an ambassador of the hotel, living its values and contributing to its brand and image.

● Provided concierge services, as well as organizing tours, dining, and other services.

●Served as a primary liaison between guests and other service providers.

●Focused efforts on a positive guest experience to build their trust and loyalty.

●Provided customers with one-stop service solutions and continuous follow-up.

THE COURT ST. GILE HOTEL, New York, NY 8/17-4/18

Exclusive 320 room VIP/upscale hotel

HOUSEMAN

●Provided supply and service deliveries to guest rooms.

●Cleaned and maintained hallways, bar, restaurant, rest areas; polished metalwork and furniture.

●Collected soiled linens for laundry.

●Cleaned outside areas and inside areas.

●Used multi-tasking to contribute to lean and efficient staffing.

●Performed all duties to promote the image and professionalism of the hotel.

PARK CENTRAL HOTEL, New York, NY 5/17 – 7/17

Exclusive 791 room VIP/upscale hotel

HOUSEMAN

●Ensured the professional appearance and cleanliness of public space and administrative areas.

●Provided supply and service deliveries to guest rooms.

●Cleaned and maintained hallways, bar, restaurant, rest areas; polished metalwork and furniture.

●Collected soiled linens for laundry.

●Cleaned outside areas and inside areas.

●Worked in a self-directed capacity.

●Performed all duties to promote the image and professionalism of the hotel.

PARAMOUNT HOTEL, New York, NY 11/16 – 4/17

HOUSEMAN

●Performed vacuuming of corridors, mopping/waxing floors and cleaning guest rooms.

●Ensured that the hotel’s image contributed to guests’ expectations.

●Focused efforts on quality, safety, productivity, and doing a job right the first time.

SALISBURY HOTEL, New York, NY 1/13 – 7/16

Exclusive 197-room VIP/upscale hotel

BELLMAN

●Performed guest relations: Functions including directing customers to check-in, assisting with luggage, valet parking, coordination of transportation, delivery of packages, and resolution of guest issues.

●Served as an ambassador of the hotel, living its values and contributing to its brand and image.

●Provided concierge services, as well as organizing tours, dining, and other services.

●Served as a primary liaison between guests and other service providers.

●Focused efforts on a positive guest experience to build their trust and loyalty.

●Provided customers with one-stop service solutions and continuous follow-up.

W NEW YORK HOTEL, New York, NY 11/98 – 12/12

MINI-BAR ATTENDANT

●Provided services to guests for an upscale 680-room hotel.

●Managed inventory, product ordering and restocking of guest room mini-bars.

●Responded to guests in a timely and courteous manner.

●Created a positive guest experience at all times.

●Trained new Attendants with a focus on total customer satisfaction.

●Obtained guest feedback and used it as a means of pursuing continuous improvement.

●Won “Applause Award” for sales and customer satisfaction.

AFFINIA DUMONT EXECUTIVE FITNESS SUITE HOTEL, New York, NY 10/06 – 1/08

Exculsive 210-room hotel for VIP/upscale hotel

DOORMAN/BELLMAN

●Provided multiple services including concierge, greeting of guests, valet parking, guidance to check-in, handling and storage of luggage, and assisted with transportation, dining and tour services.

●Maintained strong relationships with guests throughout their stay.

●Provide personalized services tailored and customized to each guest’s specific needs.

EDUCATION

THE MASONRY INSTITUTE, Long Island City, NY

Marble, Tile and Terrazzo Training

OSHA 30HR & SST 10HR, New York, NY

Scaffold Training, CPR/First Aid Training, Certified Banquet Waiter

EPIC TECHNICAL SCHOOL, New York, NY

Completed 8 and 16 hour Security Training

HOSTOS COMMUNITY COLLEGE, Bronx, NY

Liberal Arts and Radiology

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