Collection Agent Customer Service

E: ************@*****.*** 561-***-**** A: Riviera Beach, FL. 33404

PROFESSIONAL SUMMARY

Collection Agent with more than 14 years' experience in debt collection and skip tracing. Expert listening and negotiating skills. Goal oriented,strong analytical and critical thinking skills. Core Qualifications Skip tracing resources Strong organizational skills Knowledge of FDCPA TCPA and FRC Energetic work attitude Effective negotiator Confident clear communicator Sense of urgency

WORK HISTORY

Walgreens Distrubution Center - Split Case Picker

Jupiter, FL

07/2019 - 09/2022

Responsible for reading a dashboard and picking products and placing them in totes in a timely manner. To be sent out to different locations.

Placing selected cases on pallet and arrange orderly to minimize product damage for safe delivery to retail stores. BroadStar - Customer Service Collection Supervisor FL

01/2014 - 01/2017

SKILLS

EDUCATION

Cornerstone Christian School

FL

1997

Diploma

General Studies

Make outbound calls, handle inbound collection calls, and update customer accounts accordingly

•

Focus on call quality, FDCPA adherence, call flow, and resolve disposition of all collection accounts

•

Contact all delinquent accounts as assigned, and attempt to secure payment per company guidelines, and in compliance with the Fair Debt Collections Practices Act

•

Responsible for the setup and implementation of the ROBO Dialer System

•

Processed monthly Auto-Pay Customer payments, (Credit Cards and ACH)

•

Processed suspension and disconnection of services for non-payment

•

Arranged for the pickup of equipment from Customers once disconnections were finalized

•

• Financial Documentation

• Credit Extension Negotiation

• Credit and Collections

• Overdue Balance Detection

• Payment Solicitation

• Order Picking

• Packing Products

• Transporting

• Pallet Building

EP / ELEE PIERCE

Contact this candidate