Customer Service Retail Store

Lotte Kastelein

Address: Pennsburg, PA *****

Phone number: 215-***-****

Email address: *******@***.*** or **************@*****.***

Work Experience

Runaway Farm Pet Hospital

Creature Comforts Store

Pennsburg, PA, United States

07/2015 - present

●Under the direction of a veterinarian, patients are assessed, admitted, and treated.

●Perform physical examinations of various patients.

●Monitored and provided treatments to current in-patients (incl. calculating drug doses, collecting blood and urine samples, and running in-house laboratory tests).

●Maintained a positive and collaborative attitude under stressful situations.

●Materials were received, checked in, and stocked by established processes.

●Assistance with surgical planning, anesthetic administration, and after-recovery monitoring.

●Conducted daily rounds to observe and document the conditions of animals.

●Educated customers and potential customers who had questions about policies or products.

●Maintained and increased personal knowledge of product specifications and best practices.

●Promoted and sold products.

●Resolved customer problems and complaints by clarifying the issue, explaining the best efficiency, and helping with customer needs.

●Kept accurate records of customer interactions and corresponding cases.

●Dynamic customer service professional experience in both call-center and retail store settings.

●Productive relationship builder; excels at listening to customer needs, articulating product benefits, and creating solutions that provide value to the customer.

●Provide great customer service when customers or associates call to ask about the availability of certain products or the progress of their purchases.

●Listen attentively to the caller's needs to ensure a positive customer experience.

●Strive for quick complaint resolution; commended by the supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

●Perform well in a service-oriented organization, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

●Approached all encounters with a friendly, efficient, and service-oriented manner

●Answered incoming calls

●Handled cash and credit payments

●Helped train

●Developed and updated policies and procedures

●Ordered all pharmacy supplies and kept a check on inventory levels

●Scheduled surgeries and appointments

Education

Penn State University

Center Valley, PA, United States

08/2019 - present

Business: Marketing and Management Option

GPA: 3.7

Achievements: Honor Society, Dean’s List

Upper Perkiomen High School

Pennsburg, PA, United States

Diploma, 08/2015 - 06/2019

Graduated with Distinction (A/excellent equivalent in all subjects)

Activities: Waterpolo, Swim, Student Council, Leo Club

Languages

Dutch Native/Full

English Full

German Limited

Skills

●Adaptability

●Attention to detail

●Collaboration

●Communication (verbal and written)

●Creativity

●Customer service

●Problem resolution

●Decision making

●Empathy

●Leadership

●Multitasking

●Organization

●Positivity

●Problem-solving

●Self-motivation

●Social media

●Time management

●Work ethic

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