Customer Service Care

TESTIMONY KATONGO

Nkrumah ext. ****B,Kabwe Zambia.

Mobile:+260*********

Email: ****************@*****.***

SUMMARY

Trustworthiness, versatile and self motivated well organized Driver with 5 years of extensive experience in driving large and medium sized automobiles, though out my career I follow time schedule and road laws to keep my passengers, goods and the vehicle safety. Skilled in navigation, long and short distance driving and field work. A highly approachable individual with professional attitude and provide exemplary service to customers and able to perform minor vehicle repairs. I have a Zambian Driver’s license CE.

EXPERIENCE

Helicon Zambia – Lusaka Zambia

Truck Driver 02/2019

Driving the assigned vehicle to collect and delivery goods and services to customers.

Maintain the assigned vehicle and ensure that it is always kept clean,tidy and in good working condition

Performed minor repairs and ensure other repairs are carried out properly by the officials.

Maintain neat and accurate record of all journeys in the vehicle logbook including daily mileage and gas consideration.

Conducted daily pre operating check on the assigned vehicle by checking the pressure, oil, water levels and the batteries etc.

Gravo Zambia – Lusaka Zambia

Truck Driver 04/2017-02/2019

Demonstrated safe Driving by observing road rules. Exercising caution in unfamiliar areas and maintaining vehicle control.

Maintained telephone communication with my supervisor to receive delivery instructions.

Delivered customer orders to homes and places of business within established time frames.

Established relationship with customers through use of interpersonal active listening skill

Keeping routes schedule.

Conducted vehicle inspections before and after every trip and performed miner repairs to keep truck functional.

Counseling Psychology Volunteer 06/2015-03/2017

CIDERZ (Matero Main Clinic)

Broke down complex genetic, medical and technical information to patients in easily understood terms.

Interpreted laboratory test results and provided pre and post test counseling i.e

Production Floor Supervisor 07/2013-11/2015

Dunavant company – Katete Zambia.

Delegated tasks to multiple employees while maintaining efficient work place.

Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.

Resolved team members concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.

Checked building areas to verify working order and cleanliness.

Met other supervisors and companies leaders to plan and guide workflow and operations.

Personal Business – 12/2008-05/2013

Repair and Phone Selling - Lusaka Zambia

Managing and organizing the business

Planning and budgeting

Installed set up repaired devices and system components.

Selling and marketing phones and cables

Customer service or customer care

EDUCATION AND TRAINING

Mirror publishers Ltd - Lusaka Zambia .

Certificate Entrepreneurship 02/2020

Business law

Planning

Operations and strategy

Marketing and sales

Business idea development

CIDERZ – Lusaka Zambia.

Customer Service – 07/2019

Customer Care

Transformation mind set change

Positive attitude towards yourself, work and workmates

Good personality and communication skills

Team work and Handling customer complaints

Interactive approach to service delivery

Matcus Driving School – Lusaka Zambia

License CE 01/2018

Truck Driving

Bus Driving

New Start Zambia – Lusaka Zambia.

Certificate Counseling – 09/2013

Social

Legal

Emotional

Medical issues regarding HIV/AIDS

Counseling positive living

Chitanda open secondary school -Lusaka Zambia

School Certificate -2008

Skills

Good communication skills

Good in listening

Good in Teamwork Organization

Creativity

Self – Motivated

Trustworthiness

Navigation

Language

English ---85%

Bemba ---50%

Nyanja 96%

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