CECILIA RIVERA-MENDEZ
**** *. **** ***** ****. Kissimmee, FL 34744
347-***-**** - ****************@*****.***
PROFESSIONAL SUMMARY
A rigorous, task-driven professional with substantial experience in data entry, reception duties
performing the administrative and front-desk tasks of large-scale office with over 10 years of
experience in customer service. Seeking to help the company grow and developing my own skills to
grow.
CORE COMPETENCIES
Y Commitment to Excellence ¥ Communication
vy Problem Solving Y_ Analytical Thinking
vy Attention To Detail vy Adaptability
¥Y Collaborative learner v Organized
PROFESSIONAL EXPERIENCE
Saint Cloud Towing and Collision
Receptionist March 2020 - Present Saint Cloud, FL
e Handled company correspondence, phones and email, and responded to customers.
¢ Assisted in facilitating shipments, received and processed billing information.
e Provided customer support, responded to customer inquiries and questions, resolved
customer problems.
Premier Pediatrics
Medical Assistant May 2013 - December 2018 New York, NY
e¢ Demonstrate excellent interpersonal skills, greeting patients courteously and handling
telephone inquiries with tact and diplomacy, forwarding messages according to policies
e Prepared patient charts and recorded vitals for more than 35 patients per day, updating
medical records.
e Schedule patient appointments and maintains office calendar.
Brooklyn Liquors
Cashier November 2009 - December 2012 New York, NY
¢ Greeted customers upon their entry into the store and helped them with any questions and
concerns.
e Maintained neat and clutter-free work area around the checkout area.
¢ Consistantly met upscale goals by highlighting targeted items with strategic marketing
approaches.
EDUCATION
Allen School of Healfh Science 2011 - 2012
Medical Assisting
GPA 4.0
Borough of Manhattan Community College 2008 - 2010
Major - Liberal Arts
GPA 3.0