Customer Service Support Specialist
Resume:
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MATT K OLSEN
LEGAL SUPPORT SPECIALIST 23821 29th Ave W
Brier, WA 98036
Reliable and Trustworthy thrive on building strong working relationships with clients that influences a productive environment. Works independently and easily within a group. Uses tact and diplomacy to find common ground to achieve win-win outcomes. Reliable and Trustworthy. Strong experience delivering large and small projects. Drives projects from initiation through delivery, interfacing with customers on technical matters. Great passion for budget management. Proactive with strong communication and cross group collaboration skills. Builds relationships and uses that influence to deliver projects.
Customer Service Team Management
Background Investigations Software Skills
Skip Tracing Time Management
EXPERIENCE AND ACCOMPLISHMENTS
LABOR READY MAR 2014 – PRESENT
CONTRACTED EMPLOYEE
Performed multiple tasks
as directed by agency policies and principles.
GENERAL CONTRACT EMPLOYEE
PCT INVESTIGATIONS JUL 2008 – PRESENT
AGENCY PRINCIPAL
Performed Background investigations to provide pre-employment offers. Compiled accurate and timely reports that provided Client’s with vital information..
● Utilized public and proprietary databases to locate defendants and witnesses.
● Maximized value to clients by reducing costs of service.
● Bi-monthly credit card payment processing.
● Provided excellent and efficient methods to effect timely service of process.
● Publicly announced sales of distressed properties in King and Pierce Counties. NORTH WEST LEGAL SUPPORT JAN 2006 – JUL 2008
AGENCY DIRECTOR/MANAGER OF OPERATIONS
Managed a team of internal and external staff to ensure that Client needs were exceeded on a daily basis. This included writing daily reports, communicating by telephone, e-mail and facsimile. Organized calendars to ensure high volume requests with time sensitive deadlines were met on time.
● Performed accounting functions, A/P, A/R, and basic account reconciliation.
● Collected outstanding debts, bringing debt retrieval from 15% to 75%..
● Administered the execution of process service within client timelines.
● Provided excellent customer service to local and nationwide clients.
● Managed staff efficiently and effectively.
ABC LEGAL SERVICES JUL 2000 – NOV 2005
PROCESS MANAGER SPECIALS DEPARTMENT
Customer service specialist with emphasis on same day service requests.
● Tailored each same day service request to client specifications
● Worked clos
● Streamlined business functions resulting in cost saving results.
● Promoted to Investigations Department within 2 years of employment.
● Processed debit account-to-account information (ACH). EDUCATION
United States Air Force 1989-1993
Central Washington University Bachelor of Arts Law and Justice 1994-1996 Highline Community College, Associate Degree Business 1992-1994 Foster High School general diploma 1987
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