Team Leader Customer Service
Resume:
KHALID AHMED
Dubai - UAE
***********@*****.*********:**************@****.***
Recruitment Department,
I would like to introduce myself to your company as I am enthusiastic and keen in pursuing a career with you.
I am a professional individual with excellent communication and organizational skills, office and administration skills, and interpersonal skills, submitting my letter of application and resume for your kind review.
May my personal attributes, skills, qualifications, background, and experience fulfill the requirements for the position within your establishment. I enjoy working with others in great team spirit I am a hard-working, responsible, reliable, motivated, and caring person.
I look forward with interest to your reply and the opportunity of being granted an interview.
Yours sincerely,
Khalid Ahmed.
PERSONAL DETAILS
Date of Birth 26 AUG 1980
Place of Birth Syria
Nationality Egyptian
Visa Residence Own Visa
Languages Spoken Arabic as mother tongue. English (speaking, reading & writing)
Transguard Group
Dubai - UAE
Guest Service Officer
Sep 2021 to recent
Duties and Responsibilities:
Welcoming Guests and acting as a human layer of the experience, managing the north gate team of 15, managing capacity and crowd, accepting and priorities senior citizens and people of determination, and reporting and documenting special incidents (EXPO UAE Pavilion).
Patrol the designated area to make sure that there are no issues to report and fix. Daily deployments, breaks, and coverage.
EMIRATES AIRLINE
Dubai – UAE
Senior Customer Service Consultant
Jul 2007 to Aug 2020
Duties and Responsibilities:
Communicating with customers and other departments such as departure control to offload passengers, utilizing resources based on skill set and availability, running quality audits, reporting credit cards/payments, creating good relations with customers, using mars and other reservation and ticketing systems, issuing travel documents, handling all customers’ requests and complaints such as information related to the forwarding of packages or pets through the airline with countries restrictions and declarations needed charges using tiamitic system import/export filter with city codes and nationality, aware of TMS, applying daily/weekly reports and promote special services, coaching and mentoring new joiners and provide solutions including activities and progress reports. Fully understand the emergency incident activation process. Emergency call center activation and Emergency family assistance, part of the special assistance team. Activation for temporary family assistance center on filed and the approved forms information.
ORBIT SHOWTIME NETWORK OSN
Dubai – UAE
Customer Service Agent/Key Account Business Associate
Aug 2004 to Mar 2007
Duties and Responsibilities:
Handling new activation creating good relations with customers individuals and corporate accounts, finishing day-to-day work according to the deadlines of each task, handling all customers’ requests and complaints and applying daily & weekly reports to the management, well-mannered telephone replaying, communicating with all the
departments and searching for new customers in order to promote the company’s services to increase revenues.
Arab Radio and Television art
Dubai – UAE
Customer Services Representative
Mar 2004 to Jul 2004
Duties and Responsibilities:
Creating good relations with corporate accounts, handling all requests and complaints, coordinating with all departments in order to solve issues, and searching for new customers in order to promote the company’s services
COMPUME MEGA STORE
Dubai – UAE
Sales Executive
Aug 2002 to Mar 2004
Duties and Responsibilities:
Data entry, updating sales, inventory, and products details of local and imported brands & constant follow up with warehouse, dealing with customers in all fields, preparing and sending invoices for the sold goods to local distribution warehouse and export market customers, copies of such invoices are transmitted to finance for collection, preparing and submission of various reports pertaining to shipments, Import/Export documents follow up with vendors, clients, and distributor warehouse. Cash Management, staffing logistics, and warehouse.
MARRIOTT HOTEL
Dubai – UAE
Marketer Vacation Club International
Dec 2001 to Apr 2002.
Duties and Responsibilities:
Handling all reservations paperwork, Filling, Handling clients’ requests, Preparing internal schedules for reservations/ accommodations, and the monthly management reports.
AMWAJ ADVERTISING
Dubai UAE
Outdoor survey and sales
From Feb 2000 to Jul 2001.
Duties and Responsibilities:
Plane survey for small areas industrial map for Al Qouz area Dubai and Sharjah industrial areas, Follow up the artwork and collection.
Dubai Chess and Culture Club
Dubai UAE
Organizer outdoor activity
Nov 1997 to Aug 2001. (Part-Time).
Duties and Responsibilities:
Organize Chess capitations and Festivals, Receive International Players and guests to the club, and gave all the hospitality needed to run the chess show AL Muraqabat st. DSF.
Bachelor of Arts (Geography studies)
Beirut Arab University, Beirut – Lebanon
Graduation year: Summer 2003
SKILLS
•Excellent communication skills.
•Can-do attitude.
•Interpersonal and teamwork skills.
•Computer skills: arc view, MS Office.
Courses Completed:
•Aviation Security.
•Examining travel documents.
•Protections information system.
•Air Carriers Access - Act USA Regulations.
•Introduction to Emergency Call Center.
•Protecting Payment Card Information.
•Business Excellence: The Fundamentals of Quality.
•Environmental Management System.
•Supporting Grieving People at Work.
•The art of innovation.
•Sense of security
•The art of Teamwork
•Employee Assistance (Stress, Anger Management, Alcohol & Drug Dependency, Depression, Relaxation Techniques, Communication, Healthy Relationships, and Parenting).
•Fire Warden.
•First Aid CPR.
INTERESTS:
Stay fit, and play Chess.
Contact this candidate