Tour Manager Public School

SANJAM CHAWLA

**** ***** ******* *****, ********* -WI

Mobile: 414-***-****, e-mail: *******@*****.***

Date of Birth – 15th August’ 1985

Sex – Female

Nationality – Indian

Married

OBJECTIVE

I aspire to work with an organization that gives me ample opportunities for growth and learning. With the passion towards the travel industry, I am enthusiastic and passionate about anything I take on.

EDUCATIONAL QUALIFICATION

Degree/Qualification

Year of passing

Institution

10th Grade

2002

G.T.B Public School, Saharanpur

10+2

2004

St. Bede’s College, Simla.

Diploma in Travel. Management (2 Years)

B.A Pass (Graduation) Delhi University, New Delhi

Finished 5th Semester of French Language.

Completed 2 Semesters of French Language

2006

2006

2004 – 2007

March / April 2009

Skyline Business School, Hauz Khas

School of Correspondence, New Delhi

Alliance Francoise,

New Delhi

CUEF, University of Stendhal, Grenoble, France

PROJECTS UNDERTAKEN

Researched on preservation of Indian Heritage Sites, Only with in Delhi.

Presentation on the Economic Growth through Tourism in Our Country and the expected influx of Tourists in the country each other, with showing the growth Graphs. Also How Tourism is Spreading awareness in the world.

SPECIAL SKILLS

Languages – Fluent in English, Hindi, French (not so fluent)

Computer – Proficient in MS office based applications

HOBBIES

Reading (non-fiction), Writing short stories, reading up about art and culture, attending cultural programs, Music, theatre, yoga, and going out for long walks

WORK EXPERIENCE

Worked with SITA travels (SOTC) for an internship (June/July 2005)

Associated with and volunteered for Chetna (an NGO/since November 2004). Working Extensively for Street Children and enhance them with extra curricular activities and spreading awareness about current issues and also providing Shelter and encouraging them to go to schools.

Worked with Far Horizon from March 2006 to 31st Dec 2008 and exploring a range of avenues related with travel.

Job Responsibilities:

Looked after French Operations and also worked in the Quality Department, enhancing overall quality of the operations and the organization. I was also looking after the field operations and handling the clients. The special interest facilitation in terms of art, culture, architecture, cooking, with their respective requests was being handled.

Also looked after annual Trip Leaders Training, where they was ample exchange of ideas and company fulfillments and what both the company and the trip leaders expected from each other.

Escorted Groups and FIT’s and was also involved in meeting clients for trip briefing and important information. This helped me to gain good destination knowledge.

Worked for the Golden Chariot as a Tour Manager from August 2009 to June’2011, in Bangalore which is a luxury train with high end clientele, property of the State Government, and managed by Mapple group of Hotels and Palaces.

Job responsibilities:

Managing the whole organizing and execution of the tour.

A key person in developing their new itinerary towards Tamil Nadu and Kerela and now operating it on the same circuit.

Looking after onboard and responsible for all off board activities during the tour program.

Individual Client / Guest request.

Attending Road shows and Sales and Marketing for The Golden Chariot to spread awareness for the project.

Leading and Managing groups of varied nationalities single handedly

Adding constant quality to the tours and the program.

Handling all off board operations and special FIT or Group request.

Organizing and Reece trip for specially designed itineraries for charters etc. Eg a Special run on of the Golden Chariot during the Hampi Utsav.

Helping in developing new programs and itineraries.

Planning and inputs in the existing programs.

Worked with Banyan Tours, Gurgaon from July’2011 to April’2012

Job responsibilities:

Escorted Familiarization trips of the agents to South India & Srilanka

Looked after Australian & American market operations

A Corporate sales visit to Australia in October’2011 to promote India & Srilanka Operations

Handling Queries & interacting with Foreign agents from inception to execution of a tour program with special interests etc

Worked on Brochure programs & Itineraries for Srilanka & India

Handled queries for Bhutan, Srilanka & Nepal as well.

Worked with The Luxury Trains from June’2012 to August’2013

Job Responsibilities:

Travelling to International Marts to promote Inbound, Outbound & The Luxury Trains

Handling Swiss operations while in Switzerland and also all the client facilitation

Looking after sales & Marketing in to Swiss Market

Also looking after special client facilitation on all The Luxury Trains.

Worked with India Caravans from June’2014 to May’2015

Job Responsibilities:

Marketing, costing and taking care of the file from the beginning

Operations

Looking after Sales

Looking after staffing

Reviewing properties and Restaurants and Itineraries as per client needs.

Worked with Yatra Exotic Tours from October 2016 to October 2019

(Representing them in North America)

Job Responsibilities:

Connecting with Agents in North America Region

Responsible for sales and Marketing in North America

Attending all Travel shows and sales trips to meet agents and get more business.

Responsible for client facilitation and briefing when travelling to India from the US.

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