Customer Service It Support

BRIDGET E. FURY, B.S.

**** ***** **, ****** ***, MI 48317 586-***-**** ***********@*****.***

Key Profile Highlights

· Seasoned customer service professional

· Responsible for applying strong business acumen to financial analysis

· Build partnerships and resolve issues through vendor management

· Proven expertise in back office human resources

· Manage quality control and reporting for inventory

· Effectively manage and provide issue resolution

Education

Bachelors of Applied Science May 2015 Central Michigan University

· Purchasing and Supply Chain Management

· Supply Chain Management Association

· Invited and participated in British Business and Culture Study Abroad Program

· Received SAP Certification

· Completed Carew Sales Program

Graduate Diamond Diploma 2016 Gemological Institute of America

· Accredited Jewelry Professional

· GIA Alumni Association – Michigan Chapter

Career Track

Lucido Fine Jewelry Controller/Inventory Manager 2017- Present

Significantly contributes and responsible for all aspects of the company- managing staff, cash flow,

accounts receivable and inventory.

· Prepares monthly, quarterly and annual financial documents for company CPA.

· Assists CPA with monthly, quarterly, and annual processing sales tax and federal tax returns.

· Manages accounting operations for reporting, banking/cash flow, accounts payable and treasury.

· Directs payroll operations administering 401k plans, processing payroll and sales commission, health

insurance plans, unemployment and employee policies and procedures.

· Oversees company insurance policies.

· Responsible for all input and quality control of Company’s inventory.

· Daily oversight and management of vendors to deliver weekly/monthly sales and on hand reports

· Manages all inventory orders for customer purchases and completes all distribution of inventory orders

received.

· Coordinates inventory flow between company and suppliers – including scheduling shipments, return of

all inventory that do not meet quality insurance standards and monitoring/reporting consignment

merchandise.

· Staff support – managing daily transactions, providing pricing, IT support, sales reports, inventory and

procedure training.

Darakjian Sales Professional/Key holder 2016-2017

Responsible for meeting sales goals and providing management of cash drawer, inventory safes

and staff.

· Performed all facets of customer service

· Reviewed and resolved cash drawer differences at closing

· Managed and ensured timely setup of merchandise Page 1

Gemological Institute of America Diamond Grader 2015-2016

· Analyzed and inspected diamonds for clarity and cut grades using GIA diamond grading standards

· Met daily production quotas

· Operated and calibrated laboratory equipment

Page 2

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