Data Entry Customer Service
Resume:
Christy LaFray
*** ******* **** ******* * Apt ***, Saint Petersburg, Florida, 33716, Pinellas
**************@*****.***
Staff, resource, and day-to-day operations are well-coordinated by this expert. Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
To keep business operations running smoothly and efficiently, handle clerical tasks such as routing correspondence and coordinating travel arrangements on your own. To meet project objectives, prioritize projects and multitask effectively. Independently solved problems and kept teams on task to handle a variety of business requirements. Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
Project organization
Database administration
Strategic planning
Process improvement
MS Office
Data entry
Team management
Customer service
Communications
Documentation and control
INTERNATIONAL STUDIES/PSYCHOLOGY - Master of Arts - 1992 University of South Florida - Tampa, FL
Psychology - Master of Science - 2002
Nova Southeastern University - Fort Lauderdale, FL Clinical Psychology
Legal Office Manager - August, 2013 to November, 2019 Clearwater Law & Associates - Clearwater, FL
Managed all aspects of the officeDealt with all clientelePrograms, Spreadsheets etc.Liaison between The Courthouse & Clientele/Attorney/ Office
Dealt with all clientele
Programs, Spreadsheets etc.
Liaison between The Courthouse & Clientele/Attorney/ Office Professional Summary
Skills
Education
Work History
Social Worker - September, 2009 to August, 2012
Mease Countryside Hospital - Clearwater, Florida
Worked Med/ Surgery Copied, logged, and scanned supporting documents before filing everything in the client's files.Copied, logged, and scanned supporting documents before filing everything in the client's files.Copied, logged, and scanned supporting documents before filing everything in the client's files. Introduced residents and their families to facility protocols and operational standards, answering questions and resolving issues during the onboarding process. Worked with clients to help them make better life choices and get the most out of programs. Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals. Kept meticulous case notes and meticulously documented all activities in [Software]. Care Case Manager - November, 2009 to July, 2011
Directions for Living - Clearwater, FL
Oversaw individualized discharge plans to ensure a smooth transition back into the community and home.
Collaborated with medical teams, patients, and families to develop and implement treatment plans that were effective.
Psychosocial evaluations and needs assessments were completed by me. Updated treatment plans with the most up-to-date intervention strategies and progress notes on a monthly basis.
Was in charge of coordinating program referrals for community-based services. Case Manager - September, 2006 to October, 2009
PAR - Saint Petersburg, FL
Work with a wide range of community partners.
Efficiently prioritized patients and cleared insurance obstacles to manage and streamline referral queues of up to 24
Collaborated with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans, and I used electronic charting systems to track all patient interactions and interventions.
Worked with clinicians to develop and manage effective long-term care plans for patients who were at risk.
Marketing Coordinator - August, 2004 to January, 2006 Manor Care - Dunedin, FL
Oversaw market planning as well as the research and identification of new business opportunities. Gathered marketing reports and analysis documents and delivered them on time to Administrator Oversaw the creation and implementation of a wide range of marketing collateral, including videos, social media posts, and blogs.
Am in charge of developing marketing and advertising strategies, plans, and goals. Kept track of everything.
Was in charge of representing
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