Sales Associate Service Representative

Felicia Crawley

Database Administrator

Address: Annapolis Junction, MD 20701

Phone: 202-***-****

Email: ***************@*****.***

Highly accomplished professional with over 10 years diverse experience in customer care, administrative and billing environments. Seeking to become a part of an award-winning team that offers growth opportunity, excellent earning potential and leadership that appreciates my drive and ability to exhibit my skills.

Experience

Education

2020 - Present

Owner Lash Dreams

Lanham, MD

Entrepreneur. Own and operate Lash Dreams- A Spa dedicated to lash enhancement and skincare. Handle all marketing and sales. Maintain client database. Schedule appointments. Respond to customer inquiries or complaints. Perform accounting duties such as recording daily cash flow and generating financial statements.

2013 - 2019

Salon Co-Ordinator The Babe Spa

Timonium, MD

Performed general administrative duties such as scanning paper documents to file electronically, answering phones, checking for emails and faxes, tracking incoming and outgoing correspondence, electronic filing in a database, maintaining work templates, and securing confidential material. Greeted visitors and directed them to the appropriate service provider. Assist with generating reports, drafting correspondence, revising work templates, verifying data, sending email in accordance with the Standard Operation Procedures of the office. Maintained all social media accounts.

2009 - 2013

Account Service Representative Verizon

Silver Spring, MD

Provided administrative and customer account support to the leadership team. Received inbound calls from customers and actively listening to identify their issues and responding to general customer inquiries, invoice questions, payment information, customer change requests and customer complaints. Researched and resolved billing inquiries utilizing various billing systems. Building customer relationships, earning their loyalty and trust. Troubleshooting problems and resolving a range of customer issues from device to billing, to service concerns. Applied payments to consumer accounts. Conducted price plan analysis by researching and compiling information from billing statements. Processed credit request and bill reworks due to incorrect billing. Trained and assisted new hires in current/new customer service processes and procedures.

2007 - 2009

Sales Associate BCBG Max Azria

Tysons Corner, VA

Greet customers and assist with apparel needs. Answer questions about pricing and availability. Generating excitement for new products that can enhance their experience by maintain relationships with a client book. Consult with clients after sales to ensure satisfaction and resolve any issues.

2001

Certificate in Database Administrator

Chaveran Institute – Bowie, MD

2003-2007

Bachelor of Business Administration

Johnson C. Smith University – Charlotte, NC

Skills and Abilities

Leadership

Database Administration

Customer service/Sales

Communication

Office Management

Detail Oriented

Calendar Management

Problem Solving

Logistics

File Management

Microsoft Office

Linux

MySQL

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