Event Planner Customer Service

Samantha Redmon

** ******* ***** ******, ** *****

Cell: 678-***-****

E-mail: ***********@*****.***

Skills Summary:

Restaurant Manager and event planner with over seven years of experience in a fast-paced, high quality restaurant. Skilled at directing a staff focused on generating a superior customer experience. Multifaceted, motivated leader adept in HR tasks, marketing, mixology, and event promotion and creation. Charismatic and results driven sales approach leading to significant, documented revenue increases year over year. Adapts seamlessly to a multitude of tasks, executing each with a cool head and rational thinking, solidifying the strong rapport earned with vendors, staff, and guests.

Professional Experience:

General Manager

The Cellar, Newnan GA

November 2014 – July 2021

Interviewed, hired, trained, scheduled, and continually coached a staff of ~40 on superior customer service skills, food and beverage safety, and health and personal safety standards (most recently during Covid-19) at a popular, higher end restaurant

Responsible for reconciliation of payroll, implementation of Workers’ Compensation, filing state and city taxes, and general HR duties

Marketing and advertising via Facebook, Instagram, and Yelp platforms

Ordering and receiving all product, coordinating with 5 food vendors and 11 liquor vendors on average, weekly

Inventory and internal auditing, reducing waste and cost by 10-20% year over year

Managed one of the most robust bar programs in the city, leading to several “Best of Coweta/Newnan” awards

Mixology - Creating and testing beverage recipes for menu diversification

Created a recognizable relationship within the community that encouraged repeat customer visits

Event Planner

The Cellar, Newnan GA

March 2018-July 2021

Event planning and coordination, including weddings, rehearsals, business meetings, and general restaurant space rentals, increasing average bookings in the past two years from ~$5K per month to $15-20K per month

Scheduling entertainment and music, creating personal connections with both local and nationally recognized artists

Increased booking portfolio of artists from 60 to over 170 over 3 years

Advertised and coordinated holiday specials and promotions including family style meals, boxed “heat and eat” dinners, and to-go/curbside pickup during the Covid-19 pandemic

Special community event coordination, including a recent tornado relief “pay what you can” meal where all donations supported victims of a recent storm that decimated the area

Server/Bartender

Outback Steakhouse, Douglasville GA

October 2008 – July 2014

Hired as a server but promoted after 12 months to bartender due to impressive alcohol sales volume

Increased sales during Tuesday – Thursday weekdays to revenue comparable to weekend sales levels, a previously unachievable feat at this location

Ensured corporate recipes were exact, to guarantee consistency in service and increase customer satisfaction

Organized and conducted all new hire alcohol classes

Performed inventory audits to ensure all numbers were in line with new, existing, and sold product

Assisted with organizing multiple charity events, including the Rally Foundation Golf Tournament

Training:

Virtue Feed and Grain

Alexandria, Virginia

August 2014 – November 2014

Mixology Training

Direct mentor relationship with owner, David Clapp

Education:

Bachelor of Science – Sports Medicine 2005

Kennesaw State University Kennesaw, GA

References Available Upon Request

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