Customer Service Specialist Sales
Resume:
Lisa Field
I have a lot to offer and was born willing to learn more. Please give me the chance to be of service.
San Juan Capistrano, CA 92675
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Use my outstanding customer service, sales, training and management background to ensure client satisfaction and maximize profitability.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Amazon Fresh - San Juan Capistrano, CA
April 2022 to Present
• Quickly identified customer need and suggested appropriate products to exceed expectations
• Up-sold, cross-sold relevant products to increase sales and an improved customer experience
• Successful processing of all stages of the checkout transaction with cash drawer accurate every shift
• Positively resolved customer issues and concerns ensuring customer satisfaction and loyalty Cashier
Sprouts Farmers Market - San Clemente, CA
October 2021 to January 2022
• Greet & welcome customers
• Determine their needs and direct them to new products
• Fulfill orders to exceed expectations
•
Upsell, cross-sell and educate them about the incredible store and the benefits it offers
• Ensure customer leaves feeling great and inclined to return OWNER/OPERATOR
A Pet's Best Friend - San Clemente, CA
June 2018 to May 2021
• Identified and addressed client needs to provide the highest standard of safety and comfort for pet
• Coordinated scheduling, healthcare assessments, evaluation's, and activities for animals
• Served as a proficient liaison between client and pet via current technology and phone connection CLIENT LIAISON/CAREGIVER
Visiting Angels of Beach Cities - Dana Point, CA
February 2014 to March 2018
Anticipate and meet all client needs. Personal companion and assistant. Coordinated scheduling, healthcare and personal appointments. Facilitated communication between the corporate office and families.
CUSTOMER SERVICE REP
Blue Cross Blue Shield - Myrtle Beach, SC
June 2012 to December 2013
Displayed confidentiality in securely accessing military health records in a high-volume incoming call center. Clearly explained DEER medical benefits, solved client problems with skill and efficiency. Proficiently communicated with both medical personnel and beneficiaries. Education
B.S. in EDUCATION
KENT STATE UNIVERSITY
Skills
• Customer service (7 years)
• Office Management (3 years)
• Outlook (3 years)
• Microsoft Office (4 years)
• Teaching
• Classroom Management
• Caregiving
• Classroom management (9 years)
• Caregiving (10+ years)
• Tutoring
• Public Speaking
• Experience Working With Students
• Presentation Skills
• Mentoring
• Research
• Home Care
• Management
• Retail Sales
• Microsoft Outlook
• Live chat
• Microsoft Word
Certifications and Licenses
Teaching Credential--Texas (Communications and English) Present
Secondary level. I taught High School for nine years. Food Handler Certification
Additional Information
SKILLS
Excellent customer service and communication skills. Precise attention to detail. Highly adept at taking initiative, identifying needs and clarifying solutions. Great sense of humor. Works & plays well with others.
LISA R. FIELD
CUSTOMER SERVICE SPECIALIST SALES&SUPPORT/OFFICE MANAGEMENT/EDUCATOR
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