RICHARD
BROWN
richardbrown******@icl
oud.com
Long Beach, CA 90801
PROFESSIONAL SUMMARY
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team
productivity. Consistently recognized for hard work, attention to detail and goal achievement.
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Dedicated with excellent experience in industry.
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with
effective communication and organization skills.
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Organized and dependable candidate successful at
managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
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Yusen Logistics - Shift Leader
Carson, CA • 12/2021 - 08/2022
Ups - Office Assistant
Long Beach, CA • 08/2020 - 05/2021
WORK HISTORY
Trained new employees and delegated daily tasks and responsibilities.
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Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
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Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
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Delivered superior training and leadership to teams to boost performance and help team members achieve
performance targets.
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Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
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Completed clerical tasks such as filing, copying and distributing mail.
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SKILLS
• Conflict Resolution
Verbal and Written
Communication
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• Shift Scheduling
Employee Coaching and
Motivation
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• Sales Reporting
Scheduling and
Coordinating
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• Team Leadership
• Staff Supervision
• Training Assistance
• Assigning Work
Dr. Maya Angelou Community
High School
Los Angeles, CA • 07/2020
High School Diploma
EDUCATION
FedEx - Package Handler
Carson, CA • 02/2019 - 12/2019
Interacted with customers by phone, email or in-person to provide information.
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Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
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Delivered clerical support by handling range of routine and special requirements.
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Produced high-quality documents, spreadsheets and
presentations for internal and customer-facing needs.
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Verified accuracy of business records by consistently updating customer information.
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Used hand-held scanners and physical logs to accurately track item movements.
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Assembled, sealed and loaded packages into correct trucks.
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Removed jams and unblocked conveyor system to
maintain flow of goods.
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Followed verbal and written instructions to properly move and ship products.
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Prepared pallets of boxes for easy transportation
between customer and storage locations.
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