Home Agent Customer Service

JOANN STEWART

**** ***** **** **.

Lutz, FL *****

Cell: 813-***-****

Email: **********@*****.***

SKILLS SUMMARY:

. Exceptional Organizational communicational and presentational skills. Result-oriented and analytical problem-solver. Sensitive to customer’s needs, budgetary and time constraints. A team player. Engaged in customer care and sales. Medical, vision, dental, pharmacy and Medicare claims processed and provided customer service on a timely and professional manner.

WORK HISTORY

Sedgwick/ EFIGlobal 2019/to Present

Accounts Receivable Coordinator

-Maintained a portfolio of 3.5 Million monthly in recovery for adjuster services from Insurance

Disaster’s productivity and produced every month.

-Took inbound and completed outbound calls to insurance companies and individuals.

-Assisted clients to get there accounts up to date.

Humana/CompBenefits 2008- 12/2019

Customer Service/Care Representative

. Work At Home Agent (7years) Medical, Medicare, vision and dental services.

. New and existing Business, billing and enrollment. Groups, commercial and individual

Services for members. (Federal Advantage, State of Florida, Humana etch.)

. Inbound and outbound communication with Providers and Members.

. Received documents and resolve customer inquiries in a professional manner.

. Provided Provider information and authorizations. Educated customers on products and

Services to fit their needs.

PDS/VERIZON 2008-10/2008

Personal Account Mgr.

. Maintained customer accounts. Provided sales and managed account on billing and services.

. Used my ability and knowledge to deal with each situation separate.

. GULF BREEZE RESORTS REALTY INC. 2007-10/2008

. Real Estate sales of condominiums, timeshares & vacation packages. Completed presentations and

successfully closing to clients in the timeshare condominium industry. Cross selling and developed

Strong relationship and business.

. Top Sales Producer 6 Consecutive Months

CITIBANK F.S.B. TAMPA, FL

. Unit Administrator/Second Mortgage servicing and Client Service Representative /Cash Global Services

. Administrative assistance to the Recovery Area Manager for statewide second mortgage Sales.

. Awarded Service Excellence in 1992/1993 and Team Player of the Month for four consecutive months

In 1991.

EDUCATION

Tampa Bay Vocation Tech, Tampa, FL

Tampa College

Certification in Customer service and communications

Training in field of customer services, Sales, and Insurance.

AWARD:

Star Award

Top Performer

Certificate of Achievement

Quality & Assurance

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