Customer Service Accounts Receivable
Resume:
Ayana Baggett
Cincinnati, Ohio 45231
513-***-**** (Cell)
*******.*****@*****.***
R
Objective
To secure a position within an organization that is thriving and has unlimited room for growth
Summary Profile
Over 16 years’ experience in customer service and Accounts Receivable
Over 6 years’ experience in management
Over 4 years’ experience in Registration
Education
Brown Mackie College- Cincinnati, Ohio September 2012
Associate of Applied Business- Criminal Justice
Professional Experience
Financial Counselor
Brightview Addiction Center Cincinnati, Ohio October 2021-Present
Helping patient’s obtain Health Insurance
Verifying patient’s current coverage
Update patient’s demographics
Take payments
Set up payment arrangements
Calling insurance companies
Sending patient statements each month
Carelogic (system)
Tax Preparer (Owner)
Helping Hands Tax Service 2016-2021
Prepare individual tax returns
Prepare business tax returns
Process tax advances
Answer Customer Question
Accounts Receivable Specialist
Graham Field Health Products Atlanta, Georgia April 2021-September 2021
Post Checks and Credit Cards
Contact customers about past due invoices
Post ACH payments
Update company demographics
Resend Invoices
Run business credit to determine credit limit
ERP (system)
Syspro (system)
Issue credit for damaged/missing items
Research disputes for customers
Called on a que
Managed over 300 clients
Financial Counselor
Children’s Healthcare of Atlanta Atlanta, Georgia August 2019-April 2021
Providing resources and choices on balance reconciliation
Providing referrals to other resources and financial assistance programs within Children’s
Providing full service of government programs available to lower healthcare
Contact DHS about cases
Trained in Medicaid products and guidelines
Help families get retroactive coverage for self-pay balances
Inbound and Outbound calls
Pre-Registration/Scheduling
Christ Hospital Cincinnati, Ohio October 2017- July 2019
Collect out of pocket amount’s owed for patient’s visits
Inbound and Outbound calls
Educated Patient’s on financial Counseling
Register patient’s for upcoming appointments
Explain insurance benefits
Verify Insurance benefits
Coordinate with doctor’s office to serve patient
Help train new employees
Train epic
Payment arrangements on outstanding bills
Accounts Receivable
First Group/Accounting Principles (Contract) Cincinnati, Ohio February 2017-July 2017
250+ calls per day
Posted checks
Fixed Invoices
Processed Paperwork
Managed over 250 clients
Helped process invoices
Contact customer via phone and e-mail about past due accounts
Inbound and Outbound calls
Accounts Receivable
First Star Logistics (Contract) Cincinnati, Ohio October 2014- November 2016
250+ calls per day
E-mailed and called clients about past due accounts
Processed invoices
Managed 117 clients
Handled disputes for clients
Accounts Receivable/Team Lead
Drs Bonded Collections Systems Cincinnati, Ohio November 2005-August 2014
Managed 15 employees
Trained new employees
Monitored calls and gave employee feedback
Negotiated settlements and payment arrangements
Prepared reports for clients
Conducted first interviews for applicants
Managed que of 75 accounts
Calculated employee’s bonuses
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