Customer Service Call Center
Resume:
Terrence Holmes
Grand Prairie,TX 75052
************@*****.***
Objective
To obtain a challenging position, effectively utilizing abilities developed through my experience and education, with the opportunity for professional growth based on performance.
Abilities
12 years of customer service & collections, skip tracing
Inbound and outbound call center experienced
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Self starter with a can do attitude
Employment History
January 2001-2006 Nissan Motor Acceptance Corporation
Customer Service & back end collections
Received inbound calls from loan and lease customers with questions in regards to their contracts . Also educated customers of their end of lease options. Works front end and back end collections working with customers accounts were delinquent. Negotiated payment arrangements to bring current.
January 2007- August 2008 Nation Service Farmers Branch,TX
Project Manager and Assistant Operations Manager
Dispatched facilities maintenance calls for Home Depot, United States Postal Service, Cingular Wireless. Managed all three accounts and made sure that the maintenance issue was resolved in an efficient and timely manner.
Supervise a crew of four that travels nationwide cleaning the coolers and vents for Walgreen stores.
As Assistant Operations Manager, I assist in monitoring call reports and make sure that all reps. are completing and resolving the customers matter what ever case may be.
August 2008 - June 2012 ACE Cash Express -
Regional Case Manager
Make and receive telephone calls to and from customers. Persuade obligors to pay past due amounts and/or make arrangements for future payments within FDCPA guidelines.
June 2012- May 2015 Exeter Finance Corp.
Contacts past due customers through automated dialer or manually
Reviews and monitors delinquent accounts daily
Properly and accurately documents all account activities.
Initiates contact with customers in an effort to resolve delinquent status.
May 2015 - December 2019 - NEC of America
Software Engineer
Provide software support to 7-Eleven from POS of Sales to Network related issues.
Assisted with software development in a retail environment (including POS, POS devices like scanners, printers, Credit, debit, prepaid, EMV, RFID, etc.)
January 2019 - July 2021 - Octane Financial
Collections representative - Contacted customers 7days to 180 days past due. Collecting and negotiating payment arraignments to bring their account current
July 2021 - Current - Trimex Outdoors
Sales/ Installation Coordinator - Sell Advertising and public service announcement signage campaigns all across the US. Traveling weekly nationwide to coordinate all installs of displays and signs.
Education
Irving High School 95-99 Irving,TX
Texas Southern University 99-01 Houston,TX
Skills
Microsoft Word
Excel
Oracle database & SQL Programming
Contact this candidate