Christie Braswell Wood

**** **** ****

Wilson, NC 27893

252-***-**** adsv4e@r.postjobfree.com

EDUCATION

University of North Carolina Dental School - Chapel Hill, NC September 2008 Instructor Certification in Dental Intraoral Radiography received Barton College - Wilson, NC (GPA 4.0 – Summa cum laude) September 2002 - June 2008 Bachelor of Science in Business Administration achieved Bachelor of Science in Human Resource Management achieved Minor in Marketing and Finance achieved

Pitt Community College - Greenville, NC September 1997 – December 1997 Certification in Dental Assisting (CDA) & Orthodontic Assisting (COA) achieved Wilson Technical Community College – Wilson, NC (GPA 4.0 – Dean’s List) September 1994 – June 1996 Associates in Accounting achieved

PROFESSIONAL EXPERIENCE

Pitt Co ABC – Winterville, NC January 2022 – Present Store Clerk (Part-time = Jan-April, Full-time = May to current)

• Provide excellent customer service in the store(s) or via telephone by greeting & assisting customers with product location, selection and purchasing of alcoholic beverages.

• Assist store teams in maintaining a clean & professional store environment, stocking of inventory, etc. SmokeSmart/Smokeville – Winterville, NC November 2021 – Present Sales Associate (Part-time)

• Provide excellent customer service to optimize a customer’s purchasing/buying experience, educate customer of products to meet or exceed daily sales goals.

• Assist general manager with inventory/inventory control, training of staff, ordering, stocking, pricing, marketing, general housekeeping, etc via Clover POS system. Robert E McArthur, DDS & Whitley W Bartholomew, DDS – Snow Hill, NC October 2011 – July 2021 Insurance/Accounts Manager

• Management duties – manage staff of 12, prepare schedules, training, quality control, analyze and track practice finances, accounts receivable/payable, production, expenses and collections/revenues via use of QuickBooks. Ensure success of practice by executing strategic business and marketing plans.

• Human Resource Management duties – payroll, benefit enrollments, record keeping, etc using ADP.

• Function as point person in internal customer/patient financial negotiations.

• Adminstrative duties such as answer telephones, schedule appointments, take account payments, obtain patient demographic and insurance information, verify dental insurance, file ADA insurance claims, follow- up and/or claim appeals & processing of insurance payments to patient accounts through PracticeWorks

(Carestream) Clearinghouse and using NEA.

• Served as in-house IT Support personnel whenever feasible. Bird Pediatric Dentistry & Orthodontics – Charlotte, NC November 2009 – September 2011 Office Manager

• Business Management duties – manage staff of 15, prepare schedules, training, assess performance and enforce quality control, analyze and track practice budget, accounts receivable/payable, production, expenses and collections/revenues via use of QuickBooks. Ensure success of practice by executing strategic business and marketing plans.

Professional Experience Continued…

• Human Resource Management duties – record keeping, payroll, benefit enrollments, etc using Gusto.

• Function as point person in internal customer/patient financial negotiations. General dental reception duties such as answer telephones, schedule appointments, take account payments, obtain patient demographic and insurance information, verify dental insurance, file dental insurance claims through Eaglesoft.

• Dental transcriptionist via use of MS Office Applications and Nuance.

• Pediatric & Orthodontic chairside assistant (DAII) -- including x-ray & lab Eastern Orthodontics & Pediatric Dentistry - Greenville, NC February 1995 – October 2009 Administration/Training Coordinator

• Regulatory and Safety Compliance Manager & record keeper. (OSHA, SPICE, HIPAA, Radiation).

• Developed practice training/education program. Performed weekly training classes with entire staff of 50. Enforced staff accountability of the practice standard operating procedures. Facilitated training sessions & assessments 1-on-1 with new employees during initial employment probationary period.

• Delivered as the practice Orthodontic Treatment Coordinator by assisting the orthodontists during the initial consultation/exam, collected initial records (xrays, intraoral photos, impressions, etc) and presented the treatment plan and finances to the patient. Analyzed & tracked orthodontic treatment acceptance & follow- ups monthly. Implemented an Orthodontic Direct Strategic Marketing plan to achieve practice monthly goals.

• Pediatric & Orthodontic chairside assistant (DAII) -- including x-ray (traditional & digital).

• Dental Laboratory technician – pediatric & orthodontic appliances.

• Dental transcriptionist via use of Microsoft Office Word & Nuance applications.

• Served as Event Planner for in-house & outside community events and conferences/seminars (i.e.: “Give Kids A Smile!”, NCDS 5th District Dental Conferences, etc) ACQUIRED SKILLS

• Computer Literate - Proficient in various computer softwares and social media platforms such as (but not limited to): Microsoft Office, Google Drive, Dropbox, QuickBooks, Canva, Clover POS, Criterion, Zenefits, Gusto, ADP, OrthoCad/Cadent, Sidexis/Dexis, Dolphin, Eaglesoft DOX, PracticeWorks, NEA, Facebook, Twitter, Instagram, TikTok, etc

• Proud & known to be a woman of integrity who is dependable, reliable, responsible, honest and loyal with strong work ethic

• Strong aptitude for learning, appreciates changes and challenges and adapts easily

• Dedicated team-player with excellent written and verbal communication skills and extensive management & leadership experience using sound judgment, critical thinking, decision making, problem-solving and conflict resolution skills.

• Multitasker possessing strong organizational skills with attention to details and time management HOBBIES/INTEREST

• Love to cook, especially baking! Enjoy making recipes handed down from family and being creative. The compliments and smiles received is the biggest reward!

• Love music of all kinds and dancing, specifically “Shagging” to Carolina Beach Music

• Enjoy volunteering in my spare time to different Non-profit groups such as being a motivational speaker sharing my life experience with weight-loss at meetings and conferences as well as supporting family members & friends affected by cancer at events such as Relay for Life with the American Cancer Society, etc REFERENCES

Name: Maria Machado Name: Darlene Harris

Phone: 910-***-**** Phone: 252-***-****

Name: Teena Pancake Name: Latis Burnett

Phone: 252-***-**** Phone: 252-***-****

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