Customer Service Advisor/ Advocate

Office Team

Total Transit Aurora, Co.

Trip/TransportationCoordinator, Customer Service Agent

Took inboundcalls from Medicaidrecipients in the surrounding counties of Denver, to see if We couldprovide Non-Emergency MedicalTransport to and fromphysicians' offices. Researchedpatients' eligibility online throughthe Stateportal, andadvised patientof eligibility. Made transportation reservations, called taxi/ provider services, to ask what the ETA of taxi is for my clients, as well as to adviseof any cancellations, for the trips that were already scheduled.Made same-day emergency/hospital dischargeambulance/taxitrips for clients K elly Government Solutions 11/2012 -

10/2013

04/2014 - 06/2014

USPS Law/Legal/Data Entry Clerk Golden, CO

Researchedand reviewedrestricted documents for the United States Postal Service (USPS) Lawdivision.Addedinformation into a database,making sure that the information was correct and current. Used Excelprogramto make severalspreadsheets for newWorkers Compensationcases, reviewedthe documents and then added the pertinent informationinto said spreadsheets.

K elly Services 08/2011-01/2012

Senior Enrollment Specialist Westminster, CO

Workedon Medicare Applications during AEP. Afterwards,worked onSpecial Projects - Medicare Supplement Applications; systems thatwere workedon are as follows:ACS, Medisys, WGS (AS 400 - Dos basedprogram), Filenet,Ultera, MARx,SMS (Litton\Infocrossing), Letters Library, Smart Tool(County andState gridfor certain areas of Medicare availability). Also used the following websites:CMS.gov, USPS.com,White Pages.com, 411.com, Google.comand Medicare.gov.

AdeccoStaffing 05/2011- 08/2011

Call Director - InboundCall Center Westminster, CO Day Phone: 720-***-****

Email: ************@*****.***

11/2014 -02/2015

Government Security Clearance 07.06.2012

Positionof Public Trust

WORK EXPERIENCE:

Michael Paul Graykowski

117148 East

Kensington place

Took info from callers on what problems they were having with what Apple device.Worked with Operating systems Safariand I CloudO.S., for the Mac.Directed calls to proper departments as needed.

RTD (Regional Transportation District) 04/2008 -

11/2009

Telephone InformationSpecialist - Inboundcallcenter Denver,CO Received inquiries frompassengers about the bus/light railschedules,workedwith GPS Tracking System,Took complaint/commendation calls,received several commendations fromthe passengers that I helped over the phone.

CRUMResources I I, Inc. 01/2006 - 11/2006

US I-75Florida RoadRanger Clearwater, FL

Assistedmotorists with flat tires,dead batteries,and dispensing of either gasor water,assisted the FloridaHighway Patrolwith accidents,traffic diversion and clearing debris off the highway.Was affiliated with The FloridaDepartment of Transportation,for the continuous safety and well being of Interstate 75 motorists.

BarbaraGraykowski 11/2002 - 07/2005

PersonalCaregiver Orlando, FL

I executeddaily, the needs ofmy elderly mother by cooking, cleaning, bathing, shopping and the administrationof different kinds of medication. Also, I oversaw the bookkeeping, filing,and check writing for my mother.

Muscular Dystrophy Association 03/2004 -

05/2005

Customer Service Representative Winter Park, FL

Productively made anaverage of 175-200 outboundcalls to all businesses around a particular part of the state to have the CEO's, COO's, CFO's and their secretaries to be "LockedUp For Good"for Jerry's' Kids.

Dial America 12/2002 - 04/2003

TelephoneSales Representative Orlando, FL

Effectively made anaverage of 200-250 outboundcold calls a day to consumers asking them to try out the Sesame StreetBooks andtoys thatwe were selling for children ages five and under.

Research International Inc. 11/2001- 08/2002

Customer Care Representative Phoenix,AZ

Successfully handled 100 inbound calls a day, assisting differentpharmacies, members, and insurance companies with their on-line prescriptionclaims throughthe Re/Cap department. Assetlink Financial Services 12/2000 -

03/2001

DocumentRetrieval Specialist Golden, CO

Productively made 60 outbound calls a day to attorneys, title companies and different companies across the United States to gaininformation onmortgage holders to beable to finalizepaperwork ondifferent kinds of titles.Also performedresearch and inquiries online. Intek Information Systems, Inc 08/1998 - 12/2000

Customer Service Representative Denver, CO

Efficiently answered 125 inbound calls a day for three differentcampaigns:The Safeway Club Card (how to obtainone, what consumer benefits are), Sega Corporation(technical questions on allof Sega's game platforms including TheSega Dreamcast)andDIRECTV (questions about satelliteTV, what the price was, up selling of equipmentand setting up installation appointments).

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