Customer Service Office Manager
Resume:
Benjamin T. Martinez
Detroit, Michigan 48223
*********@*****.***
OBJECTIVE
To achieve employment in a field that will allow me to continue to use my skills as a problem solver and communicator. To help me develop more skills in the area of Management
RELEVANT SKILLS & EXPERIENCE
Leadership, Management, and Counseling
Administrative and multitasking abilities, which allow me to handle numerous functions. I am an excellent communicator and problem solver. An experienced Manager whose strengths are in training and supervising. Skilled in public speaking, presentation.
EMPLOYMENT HISTORY
Office manager, Alpha & Omega fireplace contractors Plymouth, Mi. 4/2017-9/2022
Ran office including scheduling, sales, and customer relations. Chimney sweep
Computer Lab Aide, Mott Community College Flint, Mi. 01/2015-01/2017 Open and close, delegate daily functions to employees, supervised all student use in lab. Liaison between the lab and supervisor
Teacher’s aide, Michigan Department of Corrections Jackson, Mi. 08/2004-08/2014 assisted the teacher in G.E.D. Class. Helping students to study for exam. Coordinating the A.B.E. (Adult Basic Education) and the E.S.L. (English as Second Language). Supervising the inmates and helping them to prepare for college prep classes.
Office manager, Alpha & Omega fireplace contractors Plymouth, Mi. 10/2002-8/2004 Ran office including scheduling, sales, and customer relations.
Case manager/Counselor, Detroit Rescue Mission Detroit, Mi. 02/2000-10/2002 Counselor in Men’s inpatient treatment center. Assessed client’s needs. Put together treatment plan. Facilitated groups and Didactics (An average group consisted of 50 plus men at a time.) I carried caseload of 15-20 men at all times. My duties involved all referrals to Psych services, and all personal needs such as housing, clothing and employment referrals as well.
HONORABLE MENTION – Owned two businesses, Entertainment (Band)Landscaping, Sales, and retail jobs in the 80’s. Always management positions. Worked for Ameritech as account excecutive selling Complete Link.
EDUCATION & TRAINING
Associates of Liberal Arts, Henry Ford Community College, Dearborn Michigan, 1987-1992
Psychology, Eastern Michigan University, Ypsilanti Michigan, 1993-1996
Psychology, William Tyndale College, Farmington Hills Michigan 1998-2001
Associates of Business/Associates of General Studies, Mott Community College,
Flint Michigan, 2015-2017
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS Received the award for the Highest Honors at Mott Community College. Member of the National Society of Leadership and Success. Member of Phi Theta Kappa Society at Mott Community College. Gurrent Overall
G.P.A. 4.0
CERTIFICATES
Anger Management, Domestic Violence, Seclusion Restraint, and Conflict Resoulution, Diversity in the Workplace, Sexual Harrassment.
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