Customer Service Medical Manager

Azadeh Fakhri Oliaie

*************@*****.*** • 617-***-****

linkedin.com/in/fakhri1363 • West Roxbury, MA 02132

Medical Executive

Highly analytical and versatile management professional with extensive experience offering exceptional care to clients and team members with effective, efficient, and robust solutions across various levels, while ensuring optimal compliance with set regulations and guidelines.

Instrumental leader; skilled in streamlining medical processes, achieving desired results, and providing need-based technology solutions for digital transformation and optimization of process efficiency. Proven success collaborating with cross-functional teams to ensure attainment of collective targets and vision. Expert pharmacist with demonstrated history of identifying and resolving anomalies, fostering strong culture, and developing teams’ insight on effective utilization of existing and new medical/surgical tools, instruments, materials, and systems. Proven ability to aid in planning, research, development, marketing, and sales of medical devices, while ensuring absolute adherence to set protocols. Adept at building and strengthening long-term professional relationships with stakeholders by leveraging interpersonal communication skills.

Areas of Expertise

Medical Administration & Support

Training Methods & Techniques

Medical Advisor & Reporting

Pharmacy Management

Medical Equipment Handling

Qualitative Decision Making

Analysis & Documentation

Relationship Management

Team Leadership & Development

Presentation & Communication

Customer Learning Solution

Health & Safety Guidelines

Career Experience

Omid Darou Salamat Co. – City, State 2020 – Present

Medical Manager

Produced and qualified documentation to check for accuracy of monthly medications. Examined medical administration records for errors. Formalized and delivered accurate medical care with medical team and management. Ensures compliance with departmental policies and procedures. Composed and performed audits to monitor efficiency and regulatory compliance with CMS and Medical policies. Developed key reports for new recruiters to train, coach, counsel, and evaluates performance of direct reports.

(Would you be kind enough to provide three to four accomplishments in this job role).

Jam DarouSabz Co. – City, State 2020 – Present

Responsible Pharmacist

Oversaw and supervised pharmacy operations to ensure complete compliance with both state and federal regulations. Provided optimal staff to provide excellent customer service through personal coaching on ongoing basis. Counseled and guided patients on appropriate use of over-the-counter as well as prescription medications. Maintained an accurate inventory of all controlled substances within facility on daily basis. Engaged in district wide conference calls weekly in order to discuss ways to enhance customer service.

(Would you be kind enough to provide three to four accomplishments in this job role).

Pourateb Group companies/Sepaco –Tehran, IR 2014 – 2020

Medical Advisor/Pharmacist

Editor-in-chief, Razinos Magazine

Oversaw all medical affairs of Group Pourateb ten product lines, two hospital products lines, ordinary pharma drug one product line, Arman Pharmed nine product lines, one ordinary product line, and Iran Darouk 31 products. Provide exceptional guidance and coaching to marketing and sales team members. Design, develop, and supervise key marketing material contents. Analyze, qualify, and produce comprehensive product information booklets for internal use. Ensure delivery of excellent and continuous education for marketing and sales team.

Produced 500+ scientific contents on different medicine and medical devices and supplements.

Participated in 300+ scientific presentations on drugs, supplements, and medical technology.

Oversaw and maintained day-to-day operations of medical department.

Diverse Pharmacies – Tehran, IR 2008 – 2014

Technical Officer

Develop management expertise in pharmacy operations and strong medical understanding. Attained and held key knowledge and experience regarding medication. Maintained and fostered strong relationships with doctors and patients. Supervised day-to-day functioning of diverse pharmacies as well as maintained safe and clean working environment by complying with procedures, rules, and regulations. Delivered optimal support to patents by dispensing prescription and medications as well as offer expertise in safe use of prescriptions. Oversaw various operations of healthcare including health and wellness screenings, providing immunizations, examining medications given to patients, and deliver effective advice on healthy lifestyles.

Secured and accomplished 98% positive feedback from patient surveys by assisting patients with friendliness and enthusiasm.

Dispensed necessary medications at busy drugstore while providing effective advice on doses and hazards.

Supervised and coached up to 10+ pharmacy technicians to enhance overall performance by 30%.

Professional Development

I.S.O. International Congress of Asthma and Allergy Alzheimer’s Pharmacotherapy Pharmacotherapy of Psychosis and Depression Disorders Pharmacotherapy of cancer Professional Social Issues Pharmacotherapy of Cardiovascular Diseases Surveillance and control of nosocomial infections Pharmacotherapy of Respiratory Disorders Professional Social Issues Innovation and Novelties Medications Pain and Rheumatoid Disorders Digestive Disease Medications Kidney and Urinary Tract Disorders Pharmacotherapy of Neurological Disorders Pharmacotherapy of Cancer and Blood Diseases Respiratory Disorders Professional Social Issues Drug Treatments and Natural Products Conference on Prevention and Control of Diseases Caused by H1N1 Virus Enhancement of the Professional Skills of Pharmacists Medical Information on the Internet Applied Computer and Internet Training training on products from the parent company (Hematology and Octapharma line by Octapharma in Switzerland, Piasclidine by Paris)

Education & Credentials

Pharm.D. Certificate – Pharmaceutical Sciences Branch

Islamic Azad University – Tehran, IR

Awards & Accolades

Pharmaceutical Sciences Branch of Tehran Islamic Azad University

First-class Honors, grade point average (GPA), of basic sciences exam Tehran Islamic Azad University

9th – class Honors in the whole country.

2nd Rank Student – Medical advisor and consulting, pharmacy management, teaching, ICDL, Team Work, Self-awareness/confidence

Certifications

Certificate of Training, ISO 9001: 2008 Internal Audit, Saman Andish Co – Tehran, IR

Certificate of training of founder and technical manager of pharmacy and TTAC system, Pharmacists Association – Tehran, IR

Certificate of attendance of training course on knowledge with regulations and rules of drug registration, Food and Drug Administration – Tehran, Iran

Certificate of Industrial Pharmacy Training Course, (3.3.s Drug Substance) CTD, Ofogh Pharmed Educational Institute – Tehran, IR

Certificate of Industrial Pharmacy Training Course, (3.3.s Drug Substance) CTD, Food and Drug Administration – Tehran, IR

Lectures in more than 50 different events (Morning, Advisory Board, Stand Alone) – Tehran, IR

Certificate of achievement in recognition of successful completion of Decision

Making Problem Solving workshop, Radman Consulting Group – Tehran, IR

Certificate of completion, Octapharma Sales and Marketing Training Program, OCTAPHARMA – Tehran, IR

Certificate of achievement in recognition of successful completion of professional Behavior workshop, Radman Consulting Group – Tehran, IR

Affiliations & Memberships

Abhar Pharmaceutical Association (2008 – Present)

Iranian Scientific pharmaceutical Association (2004 – Present)

Iranian Pharmaceutical Association (2004 – Present)

Languages

Persian – Native

English – MHLE license/Fluent

Turkish – Basic

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