DIALLO ON BARROW

* ******** ******

TORONTO, ON M6N 4T4

Phone: 647-***-****

Email: adsu43@r.postjobfree.com

PROFESSIONAL SUMMARY:

Dedicated and passionate in supporting people from the Deaf Community in different capacities to continue to build a strong skill set. Excellent customer service skills and the ability to work independently and in a team. Bringing compassion, patience and sensitivity to any supportive role.

CORE STRENGTHS:

● Certificate in American Sign Language

● In-depth knowledge of deaf community

● Sensitive, Adaptive

● Reliable, Conscientious

PROFESSIONAL SKILLS:

Call Centre:

● Successfully meeting sales quotas and time sensitive deadlines

● Successfully closing sales

● Communicating professionally and patiently

● Actively listening to customer issues to provide effective resolutions

● Offering timely quality customer service to clients

● Successfully selling products with cold call techniques

● Manage inbound calls with outstanding leadership and communication skills Customer Service:

● Greeting customers with professional, positive attitude

● Providing administrative support

● Applying and maximizing effective sales techniques by demonstrating product benefits

● Assessing client needs and maximizing sales by upselling EMPLOYMENT HISTORY:

Aditya Birla Minacs, Customer Service Representative July-October 2008 Mississauga, ON

Canadian Diamond Traders, Customer Service Representative 2007-2008 North York, ON

Voxdata Solutions, Customer Service Representative North York ON 2006-2007

Simplex, Telemarketer 2005-2006

Concord, ON

EDUCATION:

George Brown College

Toronto

Certificate in American Sign Language and Deaf Studies 2021 George Brown College 2005

Toronto

Computer Skills and Applications

Kingston Technical High School 1999

Kingston

Electronics Servicing Certificate

VOLUNTEER EXPERIENCE: 2018

Volunteered for events at the Canadian Hearing Society and The Bob Rumball Canadian Centre of Excellence for the Deaf

REFERENCES AVAILABLE UPON REQUEST

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