Fork Truck Customer Service

Jason Casler

Supervisor Profile

***********@*******.*** • 517-***-****

LinkedIn URL • Dewitt, MI 48820

Dynamic and result-oriented professional coupled with expertise in leading warehouse and day-to-day operations, aligned with emergent managerial acumen. Proven success in establishing goals to steer exceptional performance within set timelines, ensuring attainment of prescribed outcomes. Adept at monitoring overall operational efficiency and delivering enhanced process improvements and employee growth while overseeing implementation of robust strategies/initiatives to drive sales and revenue growth. Adept at directing diverse teams, providing excellent customer service, and delivering resolution of complex issues as well as competently allocating and managing resource. Refined communicator, collaborating with all levels of management along with bolstering organizational productivity and supervising employees.

Areas of Expertise

Operations Management

Warehouse & Inventory Control

Customer Satisfaction & Retention

Revenue Optimization

Performance Management

Team Leadership & Growth

Product Dealing & Negotiation

Strategic Planning & Execution

Cross-Functional Collaboration

Professional Experience

Michigan Milk Producers Association – Ovid, MI 1999 – Present

Warehouse and Dryer Supervisor 2013 – Present

Manage three employee shifts and maintain schedules/overtime while ensuring consistent maintenance and cleanliness of warehouse and equipment. Oversee shipping and receiving of all dry and butter products (in & out) of plant as well as plan delivery of all butter and powder products for each day. Maintain highly-organized working environment and uphold provided work rules while complying with all guidelines of union contract. Spearhead control for accurate inventory of powder and butter product and plant consumables. Conduct safety meetings on regular basis to ensure safe working environment for employees.

●Functioned as a Union President and developed familiarity with floor operations and working procedures.

●Led and prepared dryer SOP and delivered support for efficient running of warehouse, dryers, and churn.

Shift Supervisor 2012 – 2013

Managed daily production work and maintenance processes as well as supervise employees on shift Create and implement applicable production decisions and needed changes for smooth running of shift operations.

●Successfully reduced overtime on second shift by 20% by employing current on-shift workers.

●Improved working performance of overall shift through execution of optimal practices, aimed at attaining set goals.

Additional Experience

Box and Tower Dryer Operator / Load-Out Operator / Separator Operator / Receiving Michigan Milk Producers Association – Ovid, MI

Education

Degree in Major Institute, Location

Professional Development

Completed workshop in Michigan Drug Residue Screening Tests

Working knowledge of HTST, UHT, SQF certified, and HACCP program

Fork Truck certification and licensed - Completed the Trainer course for Fork Truck operation.

Confined spaces, HASCOM, ladder and scaffolding, blood born pathogens, first aid, and general plant safety

Union president (4 years) - worked with local community for charitable events as well as usual presidential duties

Member of union grievance committee (6 years ). Represented union members on contract / work rule disputes

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