Director, Laboratory services & Clinical Research
Resume:
GANNAT KILANI
***** ********* ****, **********, ** 91326
Email *******@*****.**.***
Seeking management position that will use my expertise in the clinical laboratory operations, clinical research, strategic planning, project management, process improvement and cost cutting to add significant benefit to the company’s values and performance by using team concepts for establishing goals, implementing standards, quality, and service improvements.
SUMMARY
Goal-oriented, effective, versatile manager, with ability to research, design, and implement a wide variety of operational projects within budget and scheduled plans. Extensive corporate experience with demonstrated strengths in the following areas of expertise:
Expense reduction and quality control for different kind of clinical testing and clinical research.
Customer service.
Team building and communications skills.
Strategic planning and identifying opportunities for business process reengineering and process improvement
Project management and technology implementation.
Computer software and data analysis in identifying workflow improvements and cost reduction
Develop and administer policies and procedures
EXPERIENCE
Perkin Elmer CDPH laboratory, Valencia, CA.
Sr. Operation Manager, Oct 2020 to 6/6/2022.
Responsible for Management of the Covid Laboratory operation, including Compliance, Safety, IT, Supply Management and Facility.
Directly responsible for the overall management of testing operation to include, compliances, security, supply management, safety of all staff on site, and any IT related requisition needed for the operation.
Collaborated with other operation managers to create a culture of continuous improvement, learning and sharing experiences.
Record keeping and insuring safety regulations and procedures are adhered to.
Ensured all work is in accordance with state and federal regulations, organizational policies, and accreditation/ compliance requirements.
Maintained good communication with corporate leadership, and team members.
Ensured safety, security, and environment in all aspect of the daily activities, and any potential safety hazards are addressed and corrected immediately.
Recognized ergonomic relationship between people, equipment and working environment.
Reviewed the daily supply needs for testing reagents and consumables and ensure that we have enough supplies for the min. of 60 days.
Approved all supply invoices, before submission to account payable department.
Developed the daily procurement reports and reagent reference guide to laboratory staff.
Palmdale Regional Medical Center, Palmdale, California
Clinical Laboratory Services Director, January 2018 to Oct 2020.
Provided administrative and technical supervision to 54 FTE, with an average monthly volume of 100,000 billable tests per month.
Provided technical support and performed investigation for provider initiate-inquiry quality assurance concerns and questions.
Reviewed, and managed all technical and administrative SOPs, and coordinated with technical supervisors for overall lab workflow, and turn-around-time.
Established strategies with PRMC Directors on new business models, including staff development, improving patient’s satisfaction, and start new business plans.
Maintained a working knowledge of laboratory quality system, and continuously supported lab staff to emphasize how each employee’s duties fit within the context of quality results and organizational improvements and expectations.
Worked with corporate purchasing department / billing to optimize reagent and consumables purchases, maintain appropriate inventory, and avoid special stat orders and outdated inventory.
Ensured that all lab analyzers have well-documented validation studies and that analytical performance reflect both manufacture’s specifications and relevance to the population being tested.
Reviewed, edited, and created policies and laboratory procedure manuals, time and employee’s attendance.
Oversaw quality assurance, patient testing, surveys CLIA, and JC accreditation, policy review and needed corrective actions.
Increased laboratory productivity from 77% to 101.5 %, improved STAT TAT from 76% to 94%, and decreased sample rejections rate to <2%.
Ventura County Medical Center & Santa Paula Hospitals, Ventura, California
Clinical Laboratory Services Director, November 2016 to December 2017.
Responsible for the full areas of laboratory operations including performance and testing of hematology, chemistry, blood bank, microbiology, blood phlebotomy, pre-analytical processing, pathology, and histology of Ventura County Medical Center and Santa Paula laboratories, as well as POC testing in 30 county Clinics.
Established a new process improvement project to improve OP waiting Time, ER and STAT Turn-Around -Time.
Improved the hospital send out test results, this increased the Hospital Revenue by 1.1 million.
Established a new attendance policy to improve staffing sick calls and tardy.
Developed and redesigned the pre-analytical process area, which improved TAT of test reporting, and reduced the missing samples.
Developed a new work assignment for each Laboratory job description and set up job expectations for each position in the laboratory.
Completed the CAP self inspection.
Developed a communication plan between the Laboratory and Medical staff to meet their expectations.
Developed and presented STAT Turn Around Time Monthly report to Ventura County Board of Supervisors.
Reviewed and developed all laboratory SOPs and created the online review process.
Shriners Hospitals for Children, Los Angeles, California
Clinical Laboratory Director, May 2015 to November 2016
Managed clinical laboratory services including administrative operations, financial management, human resources, quality assurance, and implementation of method change in compliance with governing and regulatory entities such as JACHO, COLA, and CLIA regulations.
Coordinated, and implemented wide variety of administrative, fiscal, and technical activities to ensure efficient operation of all clinical laboratory departments.
Identified methodologies to improve functional effectiveness, and provide services to meet patient care, and Shriners Hospitals System objectives.
Established & maintained highly effective working relationships with physicians or provider groups, and clinical administrative staff.
Developed clinical quality work plans and interventions and Implement process improvements for the clinical laboratories.
Maintained expert knowledge of current industry standards, quality improvement activities, and strong medical management skills.
Responsible for clinical research operation development of new and existing studies including startups and transitions, staffing requirements, job creation, recruitment, and QA oversight.
Provided detailed program analysis and summaries to the Hospital Chief Executive on the progress and constraints; and provided leadership, training, education and oversight to physicians and nursing staff.
Protiviti “Robert Half” Consulting Company, Los Angeles, California
Laboratory and Radiation Safety Consultant, Nov. 2015 to March 2016
Assessing and monitoring safety practices within the clinical and research Laboratories, including performance of surveys, rounding, and follow-up of identified risks; include occupational safety, biohazard, and radiation safety; reporting to and monitoring by Occupational Safety and Biohazard Committee (OSBC), Radiation Safety Committee (RSC), Institutional Biosafety Committee (IBC).
Children's Hospital Los Angeles, Los Angeles CA 90027, Sept. 2000 to Feb. 2014
1- Clinical Research Operation Manager July 6, 2006 to Feb. 14, 2014
Provided oversight of clinical trial quality assurance regarding study conduct, data acquisition, and compliance with Federal, State and CHLA requirements. Developed and produced reports analyzing compliance with quality assurance standards
Developed, and implemented clinical research procedures in accordance with GCP and protocol regulations.
Established and implemented monitors for research billing process.
Participated in strategic planning for the development and integration of information systems to support, monitor and to report on clinical research activities.
Participated in building clinical research infrastructure within the Research Institute.
Fostered communication across the leadership of the Research Institute, the CCI and CHLA clinical research leaders to optimize clinical research activities and ensure the high quality and safety of studies carried out at CHLA.
Provided management oversight of clinical research quality assurance for Clinical Research Trials and all staff associated with this process.
Worked with hospital administration and other research organizations (CROs) to establish relationships with the Center for budget, research procedures and achieve project timelines.
Helped to establish systems to review feasibility, set priorities and facilitate decision-making about proposed projects within the Center. Develop means to quantify the level of resource utilization that will be required for individual research projects
Developed and maintained processes to monitor Center expenditures particularly regarding clinical trial operations. This includes the tracking and recovery of expenditures that are billable to non-Center cost centers
Core member in building integrated systems with research administration to support day-to-day Center operations
2- Operation Supervisor, Pathology and Laboratory Medicine, Sept. 2000 to July 2006
Established and implemented monitors of metrics for all Core Service Processes and out-patient clinics.
Managed day-to-day pre-analytical team, specimen processing, Send-out section and the Outpatients clinics For Pathology and Laboratory Medicine Department.
Developed and established The laboratory procedures.
Assisted in developing, and monitoring quality assurance design for Cerner laboratory system (Path-Net).
Worked with the Clinical Specialist Team to lead, monitor, and facilitate new module/application testing and implementation for the clinical laboratory orders and STAR billing systems.
Trained the laboratory staff on Cerner ordering system Power-Chart.
Managed the clinical build of the laboratory equipment interface applications.
Designed and implemented process improvements that improved the Out-Patient waiting time and AM turn-around testing time.
Worked with the Hospital IT and Cerner Project Design Team in developing the hospital computer re-engineering process.
Developed and implemented The Competency Assessments tools and the training check list for the Core Services and Phlebotomy sections.
Developed and supervised an inventory system that saved and control Laboratory specimen supplies by $ 15,000 a month.
Hired and coordinated the training program for Core Service and Phlebotomy staff.
Prepared and completed the Core Services budget process.
James Berenson Oncotherapy Clinic and Research
Laboratory Manager, June 2004 to 6/1/2012
Obtained CLIA and California Clinic Licenses.
Reviewed and implemented software for clinic and Laboratory operations.
Established Clinical Laboratory Standard Operating Procedures.
Established the process improvement Program for the laboratory.
Managed, monitored, and troubleshoot any QA, QC Laboratory operation Issues.
Oncology Services Center for City of Hope at WLA Site
Medical Technology Manager, April 2000 to April 2001
Managed day-to-day Laboratory operation.
Developed and established The Laboratory Procedures.
Handled and Troubleshoot the Laboratory instruments
Implemented and Set-up all QC and Process Improvement procedures
Hired and trained the Laboratory personnel
Long Beach Memorial Medical Centers, Long Beach, CA
Client Services, Central Processing, Send-out Lab and Patient Service Centers Supervisor, Feb 1997 to April 2000
Supervised hospital and the Patient Service Center Phlebotomists and Core Services staff (77 Employees).
Established a just in time client supply orders program.
Handled and troubleshoot all customer relation issues for the hospital and HealthTech Laboratory Patient Service Centers (CARELINE).
Developed and managed the high volume (3500 requisitions/shift) specimens processing workflow.
Developed and reviewed specimen processing database and Send-out Procedures.
Improved the turn around time for specimens handling, technical sections and the hospital patient’s draws.
Started new remote sites for several medical buildings.
Implemented and supported the QI standards through several areas in the hospital laboratories and remote sites.
Performed monthly audits and prepare the monthly QA reports for the hospital and Healthtech Laboratories.
Hired and trained all Client Services, Patient Service Centers, send-out and specimen processing personnel.
SmithKline Beecham (Quest Lab.) Western Region van Nuys, CA, Dec. 1980 to Mar. 1996
1- Material Management Manager, Nov 1993-March 1996
Established an efficient and cost-effective laboratory supply programs to constitute the just in time process for the local and the remote site locations.
Managed the replenishment process for all materials consumed in the testing departments.
Reduced the warehouse space by 50% without reducing efficiency.
Improved the turn around time for all common laboratory supplies.
Hired and trained all personnel for Material Management Center .
2- Hematology, Coag, Urinalysis and Clinical Trial Center Manager, Dec 1981-Nov 1993
Successfully managed the integration, consolidation and the full operation of the Hematology, Coagulation, Blood Bank and Urinalysis Departments and Clinical Drug Trial Testing Units throughout 4 corporate mergers for SKB Laboratories.
Created and managed the Clinical Trial Database for the testing departments.
Reviewed and troubleshoot the testing results submitted to the FDA.
Decreased supplies expense per test by 27%.
Limited overtime to 3%.
Performed the evaluation and implementation of a nationwide instrumentation replacement program.
Introduced state-of-the-art technology in Hematology Flowcytometry and Coagulation Departments nationwide.
Set up the SBCL European Clinical Trials Testing Laboratory.
Effectively chaired the National Standardization Committee for Hematology, Urinalysis and Coagulation laboratories
Developed Hematology, Blood Bank and Flow Cytometry test reference ranges, which were adopted as the standard for national implementation (SBCL National Directory of Services).
Designed and monitored systems to meet regulatory requirements, which resulted in zero deficiencies after review by the following agencies: SBCL, OSHA, CAP, California State, New York State (and City).
Converted multiple test reporting computer systems, while maintaining the highest quality assurance levels.
Participated as a Leader in the McKinsey Breakthrough Strategy Team, responsible for implementing the Continuing Improvement program in the SBCL Western Region.
Performed National Technical Operational Audits for SmithKline Beecham Clinical Laboratories.
Worked as a facilitator for several process improvement teams.
3-Night operation Supervisor Dec 1980-Dec 1982
Supervised Hematology, Blood Bank, Urinalysis and Coagulation Supervisor
Supervised and managed all Evening and Night Operations for Hematology, Chemistry, Coagulation, Urinalysis, Blood bank, Client Services and Specimen Processing Sections at SKBL.
Holy Cross Hospital, Mission Hills – San Fernando CA, Sep 1973 to June 1980
Full management of day-to-day operation in Hematology, Chemistry, Coagulation, Blood Bank and Urinalysis
Departments.
EDUCATION
MBA candidate, University of Phoenix, Los Angeles, California.
California Clinical Laboratory Scientist License. (CLS)
CCI (IRB) and GCP Certified exp 2024.
B.Sc. in Chemistry, Ein Shams University, Cairo Egypt.
Seminars and training associated with development Continuing Improvement and Simply Better managerial skills,
Breakthrough technology in addition to Instruments interface designs, Microsoft Office and Lotus 1,2,3, LIMS, CERNER Classic and Millennium, IBM, Medtech, TDS, Advantage, and STAR Billing computer Systems. OnCore Research System, Kronos, PeopleSoft, and Lawson purchasing system.
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