Healthcare Manager
Resume:
Michelle Mccarthy
Clinical and Healthcare Manager
Contact
Temple Terrace, 33637
******************@*****.***
Objective
Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients, and overall management. Excellent supervisory skills and performance working under pressure. I run an attentive Clinic Supervisor monitoring wait times and ensuring efficient patient flow. Energetic professional proven to handle difficult situations with poise and composure.
Education
Independence University-Masters in Healthcare Administration
University of Phoenix- Bachelor of Science
Experience
Current
Clinical Manager • Age Rejuvenation
Manage and oversee clinical operations for our 4 clinics.
Supervise employees, provide coaching.
Train new hires for the position of Medical Office Administrators.
Payroll and timesheets.
Created our Standard Operating Procedures.
Daily monitoring of clinical operations and staff members.
Medical Billing.
Checking in/checking out over 50 patients along with scheduling future.
Documentation and control appointments or procedures.
Policy, Protocol and Procedure.
Prepare charts and lab results for Practitioners.
Modifications or creations.
Weekly inventory of office supplies, medication, and supplements.
Team Leadership.
Understanding to read prescriptions and accurate dispense.
Medical Invoicing and Billing medication.
Workflow planning.
Dispensed patient medications along with proper documentation on.
Financial prescription labels and in EMR system.
Insurance Verification.
Communicated corporate objectives across all divisions through.
Inventory regular correspondence and scheduled status updates.
Management.
Maintained accurate, current, and compliant financial records by.
Marketing monitoring and addressing variances.
Customer service.
Identified prospect needs and developed Standard Operating.
Organizational Procedure Manual for Front Desk.
Oral and writing communication.
Identified and proactively solved internal problems related to.
Training and Development employee turnover by revamping training approaches.
Mentored new hires, resulting in stronger staff development and increased productivity.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Stocked, labeled, and inventoried medication to keep accurate records.
Developed policies and procedures for effective practice management.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal
2016-2018
Outreach Consultant • EpiSource
Responsible for contacting over 50 healthcare facilities to schedule appointments for retrieval of medical records.
Resolved problems by clarifying issues.
Researched and provided alternative solutions with any issues that may arise.
Accountable for following specific project protocols and meeting Health Insurance Provider deadlines.
Maintained regular and open communication with clients to nurture partnerships.
Key Skills
Healthcare Administration Team Leadership Unit-Based Shared Governance Patient Care Scheduling HIPAA Patient Relations Reimbursement Tracking Office Production Evaluation Medical Practice Management Employee Issue Resolution Staff Management Clinical Safety Appointment Scheduling Activity Coordination Operations Oversight Medical Device Knowledge Emergency Situational Awareness Patient Relationship Management Training Program Implementation Patient Health Education
Communication
I have trained each staff member on the importance of communication. Each office is running with exceptional flow due to the impeccable communication throughout the clinic. We have monthly meetings and suggestion boxes to help better manage each clinical team and it only improves the communication and care given in each office setting.
Key Skills
Healthcare Administration
Team Leadership
Unit-Based Shared Governance
Patient Care Scheduling
HIPAA Patient Relations
Reimbursement
Tracking Office Production
Evaluation Medical Practice
Management Employee Issue Resolution
Staff Management Clinical Safety
Appointment Scheduling Activity
Coordination Operations
Oversight Medical Device Knowledge
Emergency Situational Awareness
Patient Relationship Management
Training Program Implementation
Patient Health Education
Leadership
Since stepping up to the Clinical, I have worked on several projects aimed at improving the lives of our patients. I streamlined and standardized overall operations by providing leadership direction, mentorship, training, and coaching clinical staff. I have also assisted in the recruitment process to hire qualified individuals. I oversee and direct all clinical and operational aspects via planning, implementing, coordinating, and assessing patient care.
References
[Available upon request.]
Contact this candidate