Receivables Specialist Billing

Willa Pelzer

The Bronx, NY ***** • 917-***-**** • **********@*****.***

Education

AAPC (American Academy of Professional Coders): CPC-A Certification, 2022

SUNY QEOC

Professional Coder/Biller Certification, 2021

SUNY QEOC - New York, NY

High School Diploma

Julia Richman High School - New York, NY

Skills

Electronic and Paper billing (CMS 1500/UB-04) 1500/UB-04

Basic knowledge EMRs, EHRs

50 WPM typing speed

Excellent written and verbal communication skills

Excellent computer skills w/ knowledge of Microsoft word and excel

Certified professional coder (CPC though the AAPC

Time management skills

Work History

Patient/Insurance Billing Specialist, 06/2022 to Current

City Wide Mobile Ambulance Company – The Bronx, NY

Handled a high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.

Called and verify patient information on PCR after patient was transported to hospital, nursing home, or any facility.

Follow up Representative, 07/2021 to 12/2021

Aergo Solutions – Iselin, NJ

Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

Evaluated appealed denials, letters, medical records, support documentation,

Collections/Accounts Receivables Specialist, 11/2020 to 01/2021

Katz Media – New York, NY

Prepared and mailed invoices to customers, processed payments, and documented account updates.

Submitted cash and check deposits and generated cash receipts to record money received.

Responded to inbound inquiries regarding accounts and payments.

Chargeback Associate, 10/2019 to 01/2020

The Ermenegildo Zegna Group – NJ

Investigated of customer chargebacks, discrepancies for the issuance of credits when warranted for pricing, shortages, promos, rebates, freight, outdated returns, and

Collected, arranged, and input information into database system.

Collections/Senior Accounts Receivable Specialist, 10/2015 to 10/2018

MZ Berger Co. Inc – Long Island City, NY

Managed and responded to correspondence and inquiries from customers and vendors.

Supported management by processing invoices and documents with consistent on-time delivery.

Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

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